Doris L. Email & Phone Number

Sunnyvale, CA

Manage and lead all aspects of user research focused on payments experiences across consumer and business users. Collaborate with cross-functional stakeholders to identify research objectives and plan user research activities; conduct both qualitative and quantitative analysis; present actionable research findings and compelling user stories to executive.

Mountain View, California

Consulted based on business goals and conducted remote user research with 150+ consumer and enterprise customers across industries (eCommerce, Education, Gaming, Finance, Healthcare, Tech). - Independently led and drove research process end-to-end: study planning, data collection/conducting interviews, analysis, generating data-driven insights, and.

Mountain View, CA

Developed strong business communication skills and became highly adept at various online UX research tools including UserTesting, GoToMeeting, and Zoom. - Interacted with customers daily via Desk support tickets, SnapEngage chats, and phone calls, to help with their usability testing needs and providing test plan review.- Facilitated research moderated.

San Francisco Bay Area

Conducted in-field user interviews to obtain ethnography insights, synthesized with customer online feedback, and provided actionable recommendations to the product team.- Managed online forum to collect and categorize feedback from customers.- Researched based on user feedback and make improvements of current UI design.- Conducted user interviews and to.

Greater San Diego Area

Course: COGS3 - Introduction to Computing- Held weekly discussion sections and office hours to provide in person, one-on-one help to students.- Helped design weekly assignments and graded students' submitted works. Course work included using command line, coding in HTML/CSS, data visualization etc.- Contributed to weekly TA team meetings.

Greater San Diego Area

- Daily interacted with customers through phone calls and emails to troubleshoot computer, network, and user account problems. - Frequently communicated feedback about campus computer and phone systems to improve user experience.

Greater San Diego Area

- Daily interacted with students who came with problems, and develop mentorship to help them better acquainted with campus life.- Planned and coordinated with program coordinator to organize events, monitor deadlines and facilitate communication with program participants & coworkers.- Frequently organized campus-wide events that promote diversity and.

Greater San Diego Area

- Assisted a post-doc researcher doing studies about reading in Chinese by using Eye-tracker to run subjects and studying subjects’ eye movements.- Assisted two researchers designing research questionnaire by using Qualtrics with customized Javascript code.

Bs, Cognitive Science With Specialization In Human-Computer Interaction

Activities and Societies: Cognitive Science Student Association Design.UCSD

Quantative Research

Eap Program