In just 3 months, designed and executed a comprehensive digital marketing strategy,including press releases, significantly boosting brand visibility and media engagementSuccessfully managed targeted advertising campaigns on Facebook and Amazon,optimizing ad spend to maximize book sales and audience reach.Established and managed a professional author website within 2 months, ensuring aseamless user experience and centralizing book sales, updates, and author… Show more In just 3 months, designed and executed a comprehensive digital marketing strategy,including press releases, significantly boosting brand visibility and media engagementSuccessfully managed targeted advertising campaigns on Facebook and Amazon,optimizing ad spend to maximize book sales and audience reach.Established and managed a professional author website within 2 months, ensuring aseamless user experience and centralizing book sales, updates, and author info.Leveraged social media platforms such as TikTok and Instagram to create and shareengaging reels and videos, driving book promotion and audience engagement.Optimized book listings across online platforms, achieving a 40% improvement in SEOefficiency, enhancing search visibility, and increasing reader accessibility by 25%. Show less

Led 20+ meetings for Author Services Department sub-teams, resulting in improvedcollaboration and 30% increase in project efficiency.Provided innovative solutions to challenges, leading to a 20% reduction in customercomplaints and improved customer satisfaction.Maintained a 90% client retention rate, leading to a consistent revenue stream andpositive word-of-mouth referrals.

Improved project efficiency by 15% by managing project deadlines, workflow, andcommunication for over 200 author-clients and internal teams.Developed problem-solving framework, leading to a 30% increase in first-contact issueresolution, improving overall customer experience.Supervised new hires, resulting in a 25% reduction in errors and a more streamlinedtraining process, ultimately improving team performance.

Marketed services to attract over 800 students, conducting over 4000 classes.Fostered student success through effective cross-cultural communication.Maintained 100% positive parent feedback and provided detailed feedback on student progress.Handled administrative tasks related to student enrollments and parent communication.

Increased account growth by 25% through the development and maintenance of strongbusiness relationships, resulting in a significant boost in revenue and client satisfaction.Surpassed sales goals for 18 months at AT&T, boosting plan sales by 15% and storerevenue by 10% with expert knowledge and service.

Within 6 months, implemented store goals with management and trained new sales reps,leading to enhanced team performance and customer service.Exceeded monthly sales targets by 20% through proactive client engagement, resulting inincreased revenue and customer satisfaction.

Managed record data for reports and data maintenance.Handled equipment orders and inventory for multiple sales channels, resolved order discrepancies.Coordinated with internal finance department and external clients.

Managed and sold vacation packages, providing high-quality customer service.Solved customer complaints in a timely manner and coordinated booking and travel accommodations.