Dorothy Fields Email and Phone Number

Assist CMFV Department Director and staff with administrative support and program development.Provide budgeting monitoring, submission of budget paperwork for multiple accounts, purchasing supplies equipment and services as department needs are given by Director.Assisted Director on working with the CPCC foundation funding management for department. Also assisted with processing of Veterans scholarships selection and awards.Planning admin assistance, purchasing and coordination of 2 new CMFV offices at Merancas and Cato campus.Experienced and organized to work various projects for the departments at once. Coordinate between Director and Harris Conference Center of multiple conferences and workshops held at the college and preparation of out of state and local travel and reimbursement for staff.Conducted training of administrative staff, work studies and volunteers while maintain a high level of customer service satisfaction.

Conduct surveys and polling for various clients in South Carolina such as South Carolina Bureau of Long Term Care and Winthrop/ETV (Educational Television) polls.Coded the files correctly in order to give reliable data to be evaluated later by Social and Behavioral Research Lab management at Winthrop. Survey research expertise and a fully automated survey research center with CATI* capability maintaining an emphasis on student learning and community service. * Computer Aided Telephone Interviewing. Strictly adhere to the ethical standards laid out by the American Association for Public Opinion Research as well as those spelled out by Winthrop University’s Institutional Review Board (IRB) which approves the work done by this lab. These three responsibilities are taken very seriously as the credibility of the lab within the community depends upon our adherence to these ethical standards.

Assisted Managers and Engineers on various projects. Setting up new call center with Avaya phone equipment; programmed phones to connect with new IP settings and programmed button mapping of phones. Performed system backups and recoveries through BRMS and manually as necessary to ensuring system integrity.Learned and preformed cross connects of telephone lines in phone closet. Updated phone system database after performing the phone connection changes within the corporate department. Completed cell phone recycling project; logged phone types; number of items then organized, cleared personal data off old cell phones, cleaned, packed and shipped phones for recycling.Used Maestro call tracking systems for trouble tickets; provided excellent customer service to users with various telephone problems; replaced phone headsets and other equipment then set up of phones and wireless headset equipment as needed.Assisted co-workers in calling various telecommunications companies such as AT&T, Verizon and others to research about accounts and equipment.

Provided excellent customer service to students; managers and coworkersAssisted college student locating books, supplies and costs of itemsRestocked textbooks on shelves and pack overstock for return to book suppliers Maintained good attitude while clients were tired and agitated during rush week

• Ran multiple networks of AS/400s on offsite account for Cingular Wireless for Alltel Information Services division.• Responsible for ensuring computer system is up and running for users in selling and billing stores/kiosk enhancing their ability to provide excellent customer service throughout the US Southeastern Region for Cingular Wireless.• Executed, monitored, performed problem analysis of system programs. Escalated problems with billing cycles to technical support or programs as needed. Ran jobs out of the ROBOT job streams. • Performed system backups and recoveries through BRMS and manually as necessary to ensuring system integrity.• Maintained system availability to users, preventing any unnecessary downtime. Transferred data to system servers, commercial bank computers and FTP processes to UNIX systems. • Answered phones, providing assistance to users and to programmers who were working on fixing and testing programs. Assisted Computer Engineers as requested and created system logs. • Entered jobs and users problems into a trouble ticketing system using Remedy ticketing. When system crashes and other major problems occurred, I informed supervisors, tech support, departmental and upper level manager. All pertinent personnel were notified through phone calls, emails, crisis paged and voice mail. • Maintained job logs daily to ensure that thousands of jobs were processing through ROBOT. This informed the next shift operators and programmers of any problems, trouble tickets and/or issues. The logs of daily events included future scheduled procedures, special jobs, and tests that were to occur that night/evening.

• Operated, processed and monitored multiple AS/400s for American Software and customers on site and at remote sites around the country. • Monitored the Local Area Network, contacting AT&T and MCI of any problems. • Provided Level 1 assistance which included but not limited to problem determination, reporting, and escalation. Provided assistance for operations, network, workstations, printers, remote user workstations, and user logons issues.• Ran system and file backups to ensuring system integrity.• Answered phones, providing technical support to users from remote sites, and assisted with users with hardware/software issues. Ran unscheduled jobs for programmers and customers as needed

Provided level 1 assistance which included but not limited to problem determination, reporting, and escalation to users in the corporate office and multiple manufacturing locations across country and Ireland. • Supported Plant Floor Automation Equipment by creating/writing problem tickets and contacting the proper Oracle and AS/400 group for problem resolution.

• Performed operator and helpdesk duties AS/400 and RS6000 for the hospital. Executed programs for reporting hospital census and financial reports. • Performed system backup, print reports and distributed to numerous departments.• Assisted users with p/c and printer problems and others that may need referral to technical personnel.

• Operated Tripler Army Medical Center's Digital VAX/VMS 8400 for Composite Health Care System.• Provided user assistance with varied applications, hardware and software problems. • Wrote and maintained operator system procedure manuals and managed computer inventory for operations department. • Monitored HP Openview for network connectivity between Tripler and 7 other remote medical clinics that used the hospital VAX/VMS. Monitored operations systems and UNIX servers to ensure system availability. • Trained and supervised 8 computer operators for Tripler's 24-hour operation. • Contacted system analyst, engineers and programmers as needed for system problems that occurred. Executed emergency procedures for unscheduled downtimes and/or electrical problems. Informing system users via system messaging system and over hospital intercom systems of unscheduled downtime. • Performed system backups and recoveries on both UNIX and VAX/VMS systems. After-hours helpdesk. Provided 1st level support to users with P/C problems. Experienced with logging problem tickets, swapping out equipment, logging the swaps and submitting the equipment to be repaired. Attended management operations meeting and relayed information to operations crew via email and verbally.