Monthly verification of product revenue numbers, reports and related cost itemsChecking the billing of usage-based products on a monthly basisProduct-related resource controlling: Carry out a resource calculation in case of salary increase / headcount expansion belonging to the given product business unitProduct-related investment support: financial / cost comparison of different service provider models, return calculation, preparation of a business case, participation in the compilation of management decision-making materialsCompilation of a cost structure model for each product, regular review of the cost structureForecast / Pipeline validation: Check items, coordinate with Sales / Presales area

Understand the relevant procedures and processes for the relevant Businesses, as well as the internal GBS Europe processes. First point of contact for employees and Line Managers, answering queries on policy, process and redirects non-HR queries as required (providing education as necessary)Promote the use of customer self-service by coaching customers to utilise portal solutions and HR applications Resolve customer contact (when possible) at the first point of contact, effectively managing the balance between quality of response and customer experience and the target response time Triage customer requests and queries, applying judgement to hand over requests/queries to the Complex Inquiry or specialist tier 2 team as appropriate Effectively utilise service enabling technologies and the CRM tool by creating, accurately recording and managing customer requests Execute transitions in HR applications in good quality (as needed) Apply periodic administrative tasks as required and according to the agreed schedule and time table ensuring operational reliability and integrity of the system is maintained in line with business processes Work with limited supervision and take ownership of ongoing incident management tasks through to their completion Follow defined Problem and Incident Management processes, escalate where necessary and deliver regular updates to customers and management Record, analyse and manage cases according to the Services Commitment Adhere to the HRS ways of working and provide first level support for the in-scope applications and infrastructure Maintain relevant support documentation Contribute to the training of new joiners and support their integration to the team Take the lead in calls and communications with the business as assigned by the Team Lead / Manager

Report preparation for all levels of management, including analysis of actuals versus budget, and preparation of commentary for the monthly and quarterly revenue / expense review packs.Monitoring costs / revenues incurred to ensure that they are accurately recorded in the Firm's books and records.Maintain report structure/formats/content and any Business Unit specific systems.Assist in optimization of report distribution and standardization.Accounting / reconciliation in line with the function's requirements.Have regular contact and provide value added services to the Clients.Project work as required on new systems and functionality enhancements.Carry out tasks related to the job in accordance with the instructions of the superior.

Based on an individually and gradually developed portfolio of skills and track of records, provide HR (Employee On-boarding, Lifecycle Event and Off-boarding) deliverables support; this accurately, on time and with the highest level of customer experience focus.Based on an individually and gradually developed portfolio of skills and track of records, execute delivery tasks (Logging requests, Answering questions, Creating documents, Chasing dependencies, Controlling inputs and outputs, Interacting with vendors, and Entering data into systems).Based on individually developed language skills and track of records, cover EMEA countries part of the increasing scope of the CSC.Maintaining all employee data on appropriate systems and inclusive of document imaging where required.Complete all tasks in connection with the organization’s activity but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head.

Adheres to all regulations, agency policy and procedures, the employee handbook, and agency andprogram training requirements.Greets, and screens incoming calls for camper and staff, maintains a log of incoming calls, givesinformation, takes messages or directs calls to appropriate personnel in order to promote effectivecommunication.Updates information in Camper/Staff databases and generates camp reports utilizing Medisked/ Excel.Provides administrative support to Director, Administrative, and Health Center staff.Types reports and correspondence- via Microsoft program Word and Excel.Assists Health Center with general clerical duties as required by the Head Nurse.Responsible for payroll information /HRD information –forwarding it to AHRC main office.Responsible for maintaining/organizing files.Responsible for coordination of salary advances.Responsible for bill tracking/forwarding.

Maintain and manage employee data, modify and manage work contracts.Foreign and domestic contract management, all kind of HR services. Contacting all the Citi affiliatesworldwide, collaboration, work- and service contract standardization.