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With over two decades of customer journey experience, I specialize in creating and implementing customer service processes for global logistics. My mission is to improve customer satisfaction, communication, and efficiency across different teams, brands, markets, and regions. I value innovation, collaboration, and creative thinking, and I strive to align my work with the company vision and values.As a business expert, I have developed and documented customer service processes at a global level with local variations, covering everything related to delivery, returns, and complaints. I have also set up and improved customer communication for customer service, and created new complaint processes in relation to our delivery suppliers. Additionally, I have established work methods for new markets and new suppliers, and communicated system development needs to streamline customer service processes. Through my work, I have demonstrated strong problem solving and analytical skills, as well as manufacturing process improvement expertise.

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  Niels Brock