I am the sole Revenue Cycle Manager for the US market of Impress Orthodontics. During my tenure in this position I implemented the roll out and training for our first PMS system for insurance collections, and tripled the amount of insurance collected monthly from prior to taking over.Responsibilities include: Overseeing all insurance collections, eligibility checks, and patient questions or inquiries for 11 clinics across 4 different state markets. Filing insurance claims, following up on missing insurance payments, assisting with all things billing related, collecting all failed patient payments and patient balances, registering us to become in-network with major providers, promptly posting all insurance payments when received, reporting on cash flow and other KPI metrics to facilitate the highest possible monthly revenue collection, monitor payment disputes through Stripe and our third party finance partners and counter disputing when necessary. Lastly, I lead a team of 2 others who assist me daily with completing the patient eligibility checks while the patients are in clinic.Non related responsibilities: Using my former marketing experience, I assist the marketing team with proofing, reviewing and suggesting edits to all ads and social media posts prior to rollout for the US market.

Oversee all aspects of the companies consistent top performing clinic and its daily functionality. This included: scheduling, managing budget of the clinic (daily, weekly, monthly, quarterly), ensuring team members were hitting their KPI's and coaching/motivating them when they weren't, assisting with patient questions or complaints, seeing patients for their consultations or follow up appointments when needed, creating a welcoming and inclusive environment, sourcing local marketing opportunities, working local marketing opportunities, assisting team members with implementation of new policies and procedures, interview and onboard new clinic team members, responding to patient requests in a timely manner, multi tasking and being available to assist wherever needed.

Hosted patients for their initial orthodontic consultation; sold patients on our treatment/practice; achieved my KPI's of 60% same day conversion rate; consistently a top performer in the clinic, market and company; led patient appointments throughout their entire orthodontic journey; helped train new team members; assisted in sterilization; worked as a safety and compliance coordinator for the clinic to ensure we were following all OSHA requirements; followed strict COVID protocols for patient safety.

Assisted in opening a highly anticipated hotel. Perform all job functions for the Sales and Marketing team.I handled all catering only events. This begins from the prospecting stage and carries on through responding to leads, qualifying leads, negotiating rates and deposits for the event, completing the contract, booking the event, planning the event, assisting with the execution of the event, and most importantly cultivating a relationship for future and return business. Duties while planning events included discussing and coordinating banquet food selections and event-specific information (date, time, size, budget, agenda, AV, etc.).I initially received and fielded all group room block leads to the appropriate Sales Managers. Once the Sales Manager booked the group I became the hotel point of contact for all additional planning (event orders and resumes). Additional job functions included but not limited to servicing group clients with their pre-arrival needs including coordinating rooming lists, giving local recommendations, assisting with restaurant or transportation reservations, and planning arrival amenities for VIP clients in each group. I ensured all communication is properly relayed to our entire hotel team creating a seamless group arrival and stay. The marketing portion involved running point on all photoshoots and media on-site, handling all on-site marketing, planning activations on-site for guest engagement, assisting with social media content and creative, making sure we stay in brand voice and adhere to brand standards.Final job duties involved general administrative work for the Sales Team, Director of Sales and Marketing and General Manager.

Traveled weekly as a consultant for LRA by Deloitte. Assisted in training multiple new hires, was responsible for ensuring brand standards are compliant, assessed the cleanliness and condition of each property, and provided management with valuable feedback to create an action plan for future success and improvement.

Acted as the supervisor over all front desk operations and employees, was the evening Manager on Duty supervising all areas of the hotel including the restaurant, housekeeping, maintenance, etc. Trained and assisted in hiring multiple new hires. Provided exceptional guest service to create memorable experiences for all guests, handled and resolved all complaints or confrontations between guests and staff in a timely and professional manner, trained in night audit functions.

Top GAP Card performer.Was a shift lead, and acted as a brand and style ambassador to help sell the product to the customers in the store. Used key selling techniques to help customers find the products that would look and work best for them. Presented and sold the benefits of the GAP Card to each customer that came through the store. Operated registers, answered high volume phone calls, provided attentive and caring service to our customers, styled customers, stocked the floor, maintained floor cleanliness and organization, handled cash.

Worked on garnering publicity for all new Warner Bros. and Lionsgate Films. Performed market research, coordinated press gatherings, set up presentations, updated social media, operated PRO (Publicity Reporting Online), set up and worked movie premieres across the Southeast, handled distribution of promotional items, planned events at local businesses to promote the films, mailed information/distributional items to different locations in the region, booked venues for cast interviews or speeches.

Updated the website and social networking sites, answered the phones, found relevant celebrity gossip, interacted on air with the listeners, edited phone calls, set up booths at events, did on air skits/ bits, handled promotional giveaways.