Doryan Gisselle Herrera Peña Email & Phone Number

Mexico City, Mexico

Ciudad De México, México

• Managing daily calendars for multiple executives, demonstrating flexibility and problem-solving abilities to adjust or prioritize schedules based on last-minute changes
• Arrange and reserve conference rooms, catering, audio/video and other essential services as needed for meetings and conferences
• Coordinate travel arrangements and create expense reports in a timely manner using Capital One systems
• Drive key team activities and events (such as all-hands meeting, team meetings… Show more
• Drive key team activities and events (such as all-hands meeting, team meetings, conferences, ordering supplies and social events) Show less

Ciudad De México, México

• Managing job postings and offers on various platforms and updating them as needed.
• Maintaining applicant tracking system (ATS) records and ensuring data accuracy.
• Scheduling interviews for candidates and coordinating with interviewers.
• Ensuring a positive candidate experience throughout the recruitment process.

Ciudad De México, México

• Ensuring completion and accuracy of employee records such as job classification, pay rates, organizational structure, and other key details.
• Performing administrative and recordkeeping tasks related to staffing changes, which include layoffs, resignations, terminations, and extended leaves of absence.
• Help clients plan and organize trips by booking flights, accommodations, transportation, and other travel-related services creating seamless and enjoyable travel experiences.

Ciudad De México, México

• Provide ongoing coaching, and offer feedback to help improve performance.
• Assessing agent performance, track key metrics, and conduct performance reviews.
• Communicate company updates, policies, and procedures to their team and act as a bridge between agents and upper management.

Culiacán Rosales, Sinaloa, México

• I delivered exceptional telephone support by addressing client inquiries and efficiently directing them to the appropriate departments, consistently maintaining my productivity and service metrics above 85%

Culiacán Rosales, Sinaloa, México

• Connecting with clients to sell and deliver high quality handcrafted beverages and food.
• Working and communicating as a team to ensure the best experience for the client.
• Maintaining a clean and organized workspace to locate resources and product as needed.
• Engage with clients and co-workers to meet and exceed the expectations based on Starbucks standards.

Ingeniería, Energías Renovables

Bachillerato

Activities and Societies: -Primeros auxilios -Deportes (kick boxing, basketball)