Dan Osment Email & Phone Number

San Antonio, Texas Metropolitan Area

San Antonio, Texas, United States

Insurance Agent with Texas' largest independent insurance brokerage. I shop the insurance market so clients don't have to. Appointed with 30+ A-rated carriers and specializing in new home closings. I build relationships with loan officers and realtors in the San Antonio market to mutually benefit our businesses.

San Antonio, Texas Area

Manage 77 dealership client accounts throughout Texas, New Mexico, Colorado, Wyoming, and Utah with significant amounts of travel. Consult with clients on in-store digital marketing best practices in accordance with the latest automotive industry trends. Upsell additional products and services. Maintain and grow positive relationships with clients. Train client employees in-person and remotely to use company products and services. Negotiate contracts and address billing issues. Troubleshoot technical issues on-site and remotely.Clerical: Maintain client profiles within Sugar CRM. Monitor installations and technical support issues through company-wide ticketing system.

Jacksonville, Florida

Configure/maintain a continually growing network of 350+ sites using Cisco 861, Cisco Meraki, and Pakedge RK-1 routers, switches, and Cisco Meraki access points nationwide. Design and maintain network diagrams and rack wiring/signal flow diagrams for all existing customer sites. Design/implement network “best practices” to guarantee maximum network security and usability. Project manage major digital signage installations to include creation of bill of materials (BoM), tracking freight, vet and hire electrical and general installation crews, coordinate with on-site automotive dealership personnel, and manage on-site installation crews ensuring projects flow smoothly and meet critical deadlines. Research, develop, and integrate new technologies into audio/visual system with a goal of maintaining 100% network up-time on all digital media content and network devices. Draft and maintain technical documentation necessary to train support staff to use, monitor, and troubleshoot new network and audio/visual technologies.

Cary, Nc

Key member of three-person team supporting more than 300 corporate users to include CEO, Directors, software developers, network professionals, business analysts, and contractors. “Go-to” professional to troubleshoot all desktop support issues for company CEO and Directors. Managed, prioritized, and completed trouble tickets using Numara Footprints. Managed Exchange to include personal e-mail accounts, distribution lists, and shared mailboxes. Created, tailored and installed software images for all new and reimaged laptops. Setup new user network and e-mail accounts, computer and telephone equipment, software installations, network configurations, and RSA/VPN token administration. Managed Oracle Time & Labor (OTL) timesheet software user accounts. Virus troubleshooting/removal & client definition updating via ESET Antivirus Admin Console. File server administration to include storage space consolidation, file and folder hierarchy organization, and setting/updating access privileges for appropriate users. Troubleshot common software and network configurations issues for company users. Assigned and managed extension numbers for all telephone users using Avaya Site Admin. Worked with commercial contractors to replace defunct hardware and troubleshoot major server-side system.