Darrell Jones Email & Phone Number

Atlanta, Georgia, United States

• Develops and maintains strong relationships with franchise dealers within the assigned region • Manages a larger account load within the territory focused on higher-level strategic dealer groups and a larger book of business • Presents and demonstrates CarNow's chat and digital retailing solutions to current clients • Assists with onboarding and delivery of impact with CarNow product suite • Serve as a technical product expert to ensure expectations are met during the onboarding and activation process with dealers • Achieves and exceeds monthly retention goals by ensuring customer satisfaction and loyalty • Meets monthly upsell quotas through effective communication and promotion of additional services • Collaborates with internal teams to address customer needs and provide solutions • Stays informed about industry trends and competitors to enhance sales strategies • Utilizes CRM tools to track and manage sales activities and pipeline

• Perform product consultation and training of CarNow’s software solutions• Regular cadence of dealership-partner meetings within your designated territory• Drive retention and growth among our customers by networking and building relationships within your territory• Present reports and analyses of dealership performance, relative to previous months and other dealerships

• Created a process to cut down on time it takes for our chat solution to go live on car dealers’ websites from 10 days to 3• Implemented contracts with over 90 percent accuracy • Integrated clients’ third-party providers into our CarNow software• Took support calls to assist Clients and Regional Performance Managers on troubleshooting any problems with their accounts• Trained and mentored new employees on how to complete task to the company’s standards

2 Sun Court, Norcross,Ga 30092

• Secret shopped apartment complexes to gain data for the apartments.com website for potential clients looking for residential living quarters• Routinely hit data capturing goals with more than 80 a day with a quality score over 90%

• Gained extensive knowledge of PCI compliance / security, payment, cash advance and revenue tool solutions used by customers in every industry. • Maintained daily productivity rate of 150% for outbound call quota. • Closed an average of 80 customer sales monthly at 133% of target with consistent top 5% ranking out of 40 associates. • Increased customer base on multiple First Data solutions, which historically contributed to a 65% retention rate.

• Leadership skills recognized with selection as back-up for the Restaurant Manager. • Trained new hires on all aspects of multiple positions and overall company policies and procedures. • Contributed to the location’s overall customer service rating of over 90 percent and sustained growth during an economic downturn.

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 3.6 Gpa

Bachelor'S Degree, Mass Communication/Media Studies, 3.5 Gpa