Nick Fricano Email & Phone Number

Chicago, Il, Us

Greater Chicago Area

Chicago, Illinois, United States

▪ Oversee sales of existing company vehicles, retired from employee fleet, to 78 different dealerships nationally, while strengthening collaborative relationships both in-person and virtually.▪ Conduct systematic visits to dealerships and body shops throughout regional territory to support relationships and resolve concerns regarding distribution management of vehicles, company vehicle repair, and asset recovery.▪ Foster and lead relationships with 3 of the 6 major vehicle distribution centers (East Coast) in order to maintain timely delivery and execution of vehicle distribution throughout the Central Region.▪ Manage administration of all employee vehicles, including building, ordering, and delivering of cars to 100% of employees in the Central Region (17 states).▪ Establish and sustain relationships with more than 200 employees of BMW NA and BMW Financial Services, ensuring compliance with company guidelines.▪ Collaborate with senior leadership to implement new vehicle guidelines quarterly, involving frequent travel to Maryland (Vehicle Distribution Center), Ohio (BMW Financial Services) and New Jersey (headquarters).▪ Strategize and implement improvements to The BMW Group motorcycle lease policy for employees nationwide.

Schaumburg, Illinois, United States

▪ Managed the appraisal process for all pre-owned vehicles for trade-in or sale.▪ Managed all vendors regarding pre-owned vehicles that were traded in, including vehicle upgrades and repairs.▪ Supervised the closing of vehicle purchases, alongside internal counterparts, to maximize and drive profitable sales.▪ Leveraged customer management tools to maintain relationships with new car purchasers, plus prospective and existing customers, resulting in reinforced loyalty and engagement.

Hoffman Estates, Illinois, United States

▪ Achieved #1 rating, company-wide, in DealerRater and customer satisfaction index based on customer feedback.▪ Demonstrated vehicle components and benefits to new car purchasers through in-home delivery process.▪ Ensured consumer satisfaction with follow-up conversations and correspondence in regard to their vehicle purchase.▪ Oversaw a team of maintenance porters to ensure vehicles were detailed and passed pre-delivery inspection.

Westmont, Illinois, United States

▪ Certified in Auto Nation Financial Services Manager Training. ▪ Maintained strong relationships with customers through follow-up conversations via email, phone, and survey, ensuring customer satisfaction as the top priority.▪ Demonstrated vehicle components and benefits to customers for both Audi and Mercedes-Benz purchases.▪ Educated and trained staff on features and specifications included in new vehicle and model releases.▪ Assisted sales team in closing vehicle purchases by demonstrating and communicating features and other benefits.