Planned, designed, and implemented multiple integration solutions using Cisco technologies across and within IT and OT environments. Influenced enterprise technology selection and define High Level Design documentation for key technology initiatives. Worked closely with other Infrastructure, Platform and Security teams to troubleshoot and resolve major incidents.Key Projects/Accomplishments:- Data Center Migration: Led and successfully completed multiple multi-vendor migrations with… Show more Planned, designed, and implemented multiple integration solutions using Cisco technologies across and within IT and OT environments. Influenced enterprise technology selection and define High Level Design documentation for key technology initiatives. Worked closely with other Infrastructure, Platform and Security teams to troubleshoot and resolve major incidents.Key Projects/Accomplishments:- Data Center Migration: Led and successfully completed multiple multi-vendor migrations with the most recent being a $1.5M migration to Cisco ACI. Drove all technical aspects of the project from the design, creating BoMs, change management, and implementation.- Technical Design: Led project to replace OT security monitoring solution within a strict budget. Designed and PoC’d a full network and compute stack bundle to be installed at CIP Medium/High sites. Utilized automation to build network stack configurations, allowing field engineers to bring a full kit online in under an hour.- Network Services: Reduced calculation run times by ~50%. Collaborated with Systems and Application Engineers to design and implement a low latency, high-speed network solution for a custom high-performance computing cluster.- Cloud Migration: Architected, designed, and delivered blueprints for migrating workloads into AWS public cloud; created and implemented a disaster recovery plan with automated testing.- Process Optimization: Developed and implemented multiple architectural, automation standards and guidelines that promoted collaboration, continuous improvement, and good maintenance practices. Show less

Primary duties include monitoring and responding to incidents that impact continuity of service to business partners, as well as tier 3 escalation point for helpdesk.

Provided end-to-end support for GPON and legacy fiber, copper, and SONET networks. Provisioned new and existing circuits and services and worked with field technicians and customers to turn up, cut over, and troubleshoot extensively. Administered managed services platforms including Plesk (Apache/IIS) for webhosting, BIND for DNS hosting, and Zimbra and Sendmail for email hosting. Established myself as a subject matter expert for OMNIA, an integrated service management, billing, and automated… Show more Provided end-to-end support for GPON and legacy fiber, copper, and SONET networks. Provisioned new and existing circuits and services and worked with field technicians and customers to turn up, cut over, and troubleshoot extensively. Administered managed services platforms including Plesk (Apache/IIS) for webhosting, BIND for DNS hosting, and Zimbra and Sendmail for email hosting. Established myself as a subject matter expert for OMNIA, an integrated service management, billing, and automated provisioning application used for the Fiber To The Home initiative.* Extensive troubleshooting of GPON OLTs and “Last Mile” ONTs from multiple vendors; as well as troubleshooting serial DTEs/DCEs* Worked with carriers to perform translation modifications and inter/intralata porting* Provisioned, configured, and troubleshoot DNS for provider and customers including creating and modifying zones and PTR records. Provisioned and configured webhosting packages for customers as well as assisting in ordering and transferring domains* Lead technical troubleshooter for key business accounts and residential customers with recurring problems* Assisted in the hiring of technical support staff as well as trained new and existing employees Show less

Tier 2/3 escalation point for CenturyTel supported markets (now CenturyLink). Implemented, configured, and maintained MetroE and WAN circuits from DS0 to >10Gbps. Worked extensively in multi-vendor environments to troubleshoot network connectivity and services such as DNS (AUTH/CACHE), Ethernet, PPP, DSL, FTP, HTTP/S, SMTP, POP/IMAP, BGP, OSPF, VLANs, and L2/L3 VPNs.* Provisioned, configured and troubleshoot new WAN and Layer 2 turn ups. Extensive troubleshooting of connectivity… Show more Tier 2/3 escalation point for CenturyTel supported markets (now CenturyLink). Implemented, configured, and maintained MetroE and WAN circuits from DS0 to >10Gbps. Worked extensively in multi-vendor environments to troubleshoot network connectivity and services such as DNS (AUTH/CACHE), Ethernet, PPP, DSL, FTP, HTTP/S, SMTP, POP/IMAP, BGP, OSPF, VLANs, and L2/L3 VPNs.* Provisioned, configured and troubleshoot new WAN and Layer 2 turn ups. Extensive troubleshooting of connectivity and performance issues.* Configured, implemented, and troubleshoot all managed services including DNS (auth/cache), Webhosting, domain management, email hosting, speed testing, DHCP, and NAT.* Worked at length with Field Engineers to troubleshoot, cut-over, and move data circuits* Ensured IP management procedures were followed and all documentation with ARIN was up to date (block address forms, SWIP information, etc…) Show less