Doug Casteen, Pmp, Csm, Cssbb, Sa Email & Phone Number

Richmond, Virginia, United States

Provided PM / PMO / BA support for Dollar Tree and LifeNet Health clients.

Richmond, Virginia, United States

Casteen Solutions provides business transformation and improvement consulting services to guide companies in creating and implementing solutions to meet their strategic and operational goals.* Provided Project and Program Management services for the Business Transformation Office at 2 large Virginia Government Agencies.* Provided Risk Analysis / Remediation management support in Regulatory Quality Compliance Department for a Fortune 500 Consumer Goods organization * Worked with a private leasing organization in eliciting inventory of repeatable processes, documenting workflows, controls, and defining roadmap to transform the business to highly efficient performance levels.

Richmond, Virginia Area

McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities and surgery centers. Responsible for leading multiple projects related to product strategy, supplier partnerships, distributing pharmaceuticals and health information technology, medical supplies, and care management tools. Project Management• Facilitated large integration of acquired company with a 10K product portfolio into McKesson’s product offering through cost harmonization activities, risks tracking, coordination with vendors.• Managed targeted conversions and product funnel management process enabling $10M in annual sales through compiling product metrics, inventory analysis, socializing to field sales team, and managing project schedules.• Created project management community of practice in SharePoint for tools, techniques, and collaboration of best practices.• SmartSwitch project management responsible for managing project plans, risk assessment, capturing voice of customer, and eliciting detailed business and functional requirements.• Leading effort for reconciliation of pricing of drugs for Medicare and government entities through managing schedules, project scoping of products, interfacing with legal and outside government contractors, and managing costs. Organization Change Management• Launched formalized OCM process and activities supporting new GVI Accounting system implementation through educating team on ADKAR methodology and creating communication strategy, stakeholder management strategy, and training strategy.

CapTech is a national IT management consulting firm that bridges the gap between business and technology for some of the world's most successful companies. Responsibilities included performing in various roles such as Project and Program Manager, Process Engineer, Testing Lead, and Analyst for various financial, insurance and consumer goods organizations in the Richmond and Washington DC areas. * Responsible for growth and development of internal consultants * Responsible for leading consulting engagements to achieve exceptional results* Process Engineering Service Offering Manager - Training and Business Development* Business Process Analysis for Allianz Global Insurance in their IT Department* Project and Program Manager, Test Lead, and Process Engineer for Capital One. Provided leadership guidance in AML, Partnerships, and Risk Management. Initiatives included AML Automated Alerts Packaging, Partnerships "SLQ2CQ" certification, and Risk Management "Well Managed" initiatives* Project Manager for Navy Federal Credit Union Fedwire Upgrade initiative*Project Manager for Indivior to improve on-boarding, vendor management, and project budgets* Project Manager / Process Engineer for Fortune 500 Consumer Products Company Medical Clinic outsourcing and Innovation and Flexibility initiatives* Testing Coordinator and Sr. Analyst for Workday Implementation developing test scenarios, conducting testing, capturing results, documenting daily test execution goals, and reporting defects for the Account Management projects and Finance areas. (Project management, Customer management, managing suppliers, expenses, banking and settlements, and financial accounting)

Responsible for directing 5 Planning & Development Specialists at strategic resident sites engaged in lean six sigma continuous improvement projects, customer service, and process optimization. Responsible for development of six-sigma yellow and green belt training programs and developed metrics reporting systems and processes improvements across the organization. • Implemented metrics visual management dashboards at resident sites aligned with customer expectations and objectives• Chartered individual six-sigma project at a key financial services customer to drive a 120% improvement in divert rates to preserve yearly $2.3MM/year contract. • Developed three-tiered service model adopted by BBH to strategically align service and sales and to potentially acquire service revenue to the organization.• Directed 9 Green Belt and 12 Black Belt candidates through certification and provided leadership and direction on project work totaling $1.9MM.

Responsible for directing QA function for VA and SC facilities, ISO 9000 management representative, implementation and maintenance of plant calibration system, directing supplier & internal audits, implementing intranet based document control system and maintenance, and administering corrective and preventive actions.• Achieved significant cost savings to company managing six-sigma projects.• Implemented online quality system for 3 plants resulting in approximately $29,000 savings.• Consolidated external calibration vendors for South Hill resulting in $25,000 savings annually.• Provided leadership to co-located supplier to become registered to ISO 9001.• Facilitated project that saved $34,150 on S-2 glass recycle program.

• Responsible for directing Quality Technicians & Quality Analysts, facilitating the incoming, in-process, and final product testing, resolving customer complaints, RMA’s, ISO 9000 Lead Auditor, managing internal auditing program, perform supplier quality audits, and implementing ISO 9000 quality system for two divisions.

• Responsible for managing 65 employees, department cost, production, material usage, safety, team building, and morale.

• Responsible for managing approximately 30 employees, inventories, department efficiency and quality improvements.