• Operate autonomously in all facets of business, i.e., strategic planning, operations, and marketing for online community • Maintain company technology assets to include software and operating system updates and POS system upkeep• Troubleshoot and resolve technical issues with operating systems, hardware, software, and network connectivity• Proficient in brand positioning, revenue growth, driving operational excellence, business development and price negotiations • Overseer of company quotes and production for current and new clients supplies based on standard operating procedures• Maintain accurate customer accounts in the company computer system by keeping track of data, personnel information, inspections, audits, and local and state policy changes• Perform phone and onsite tech support for all printer/copier service and cartridge issues• Generate new business and penetrate existing accounts for technology services organization providing business process services, business hardware needs and necessary printing supplies• Direct, train, mentor, and coach new staff pertaining to industry knowledge and practices• Successfully obtained and maintained partnerships with Toshiba, Brother, Zebra, HP, Oki & Canon• Perform training courses explaining and demonstrating functionalities of new printers and copiers newly installed

• Operate autonomously in all facets of business, i.e., strategic planning, operations, and marketing for online community• Maintain company technology assets to include software and operating system updates and POS system upkeep• Troubleshoot and resolve technical issues with operating systems, hardware, software, and network connectivity• Proficient in brand positioning, revenue growth, driving operational excellence, business development and price negotiations• Overseer of company quotes and production for current and new clients supplies based on standard operating procedures• Maintain accurate customer accounts in the company computer system by keeping track of data, personnel information, inspections, audits, and local and state policy changes• Perform phone and onsite tech support for all printer/copier service and cartridge issues• Generate new business and penetrate existing accounts for technology services organization providing business process services, business hardware needs and necessary printing supplies• Direct, train, mentor, and coach new staff pertaining to industry knowledge and practices• Successfully obtained and maintained partnerships with Xerox & Epson• Perform training courses explaining and demonstrating functionalities of new printers and copiers newly installed

Adult Slowpitch Softball Umpire working in the DFW metroplex.

 Orchestrated the successful implementation of Apple hardware and TixTrack ticketing POS software. Developed formal processes for updating hardware and software weekly to maintain functionality. Analyzed sales numbers for each area to promote growth where needed. Maintained ticketing software including price changes, admin rights and privileges and customer refunds. Directed & trained staff of 50+ on using hardware and navigate ticketing software. Listened to and rectified customer complaints and issues.

Orchestrated the successful implementation of SAP for Procurement. Implemented automated POs, automated R2P, and reduced transactional activities and on-hand inventory• Developed the first formal processes for strategic sourcing, including RFP and negotiation guidelines• Built team capability in rigorous sourcing processes through ISM skill assessment and training• Purchased customer business needs such as copiers, printers, plotters, and other hardware and parts for service repairs• Generated inventory, negotiated vendor pricing, set retail pricing and coordinated estimated delivery times for freight• Directed, trained, mentored, and coached new staff pertaining to industry knowledge and practices

Analyzed and audited constructed project for a $2.7 million state highway reconstruction project for materials and financial accuracy while ensuring work order fulfillment billing.Analyzed work order plans verifying where work was performed and materials used.

-Successfully managed highest revenue department within the company maintaining over 300 customer contracts accounting for over 60% of the company's revenue.-Maintained customer relations over the phone and in person as well as ensuring contractual satisfaction. -Managed and coordinated 7 employees which included billing, customer service, deliveries and customer satisfaction.-Installed and configured print monitoring software to streamline the company's efficiency in being proactive in customer relations.-Managed and coordinated a fleet of 20 company vehicles involving assignments and vehicle maintenance.-Managed inventory of all outsourced consumable supplies kept onsite as well as OEM consumable inventory kept on hand to decrease customer downtime.-Assisted in the purchasing process by creating and verifying purchase orders and maintaining vendor relations as well as placing and coordinating location and expected delivery times.-Developed skills and am fluent using E-automate, OMD, PrintFleet, PrintSolv & Docuware software's.