Doug Eldridge Email & Phone Number

San Antonio, Tx, Us

United States

Helping leaders and teams develop into strong leaders and high performing teams through customized workshops and individual coaching. Collaborate with people leaders and individual contributors across the university on performance management, team building, strategic planning, leadership, and many other development opportunities.

San Antonio, Texas, United States

San Antonio, Texas, United States

Collaborated with leaders on developing strategies for business and team development; developed and facilitated team planning sessions to help teams achieve goals; worked with leaders to establish goals and to ensure the goals were effectively communicated, to inspire a shared vision throughout the team; partnered with leaders to implement and facilitate The Leadership Challenge within a Leadership Development program designed for executive leaders; Managed and facilitated for a Manager Development Program for frontline and mid-level managers; facilitated many team building sessions focused around becoming a high performing team, to include Myers Briggs Type Indicator, DiSC, Extended DISC, the Thomas-Kilmann Instrument (TKI) for Conflict Resolution, change Management and Strategic Planning; business owner during the implementation of the Taleo Learning Management System (LMS), Administrator of the Taleo LMS

San Antonio, Texas, United States

Partnered with leaders and subject matter experts within the various lines of business to capture the proper processes for each position within their department; designed the process guide to use when creating a new or existing process; created process flowcharts for each process using Visio; performed Root Cause Analysis on results within various teams to determine why goals were not met and discussed the findings with leaders to develop a plan to address the gaps

San Antonio, Texas, United States

Managed a team of 7 facilitators to ensure the proper training was provided to the new hire associates; performed instructor classroom evaluations and individual coaching to determine if the correct information was relayed to the participants, due to the nature of this highly regulated financial industry; determined and created the schedules for all training within the organization

San Antonio, Texas

Managed the National Credit and Collections team; reviewed the results of the collections team to ensure we were meeting and exceeding collections goals on past due direct bill accounts for La Quinta Inns and Baymont hotels; worked with third party vendors such as Hotels.com and Expedia to reconcile their direct bill accounts; coached and developed the team, as needed; reviewed and authorized all direct bill credit approvals; performed the credit checks and reviews on all potential La Quinta and Baymont franchisees and approved or declined, based on the information provided; business owner for the implementation of PeopleSoft Accounts Receivable project

San Antonio, Texas, United States

Partnered with team leaders to determine team and individual development goals; facilitated many team sessions on the Myers Briggs Type Indicator, communications, team dynamics and strategic planning. Planned and facilitated all of Bank Leadership meetings and the bank president's Employee Town Hall Meetings for the San Antonio and Phoenix offices; responsible for designing the USAA Hall of Honor that honors our United States military veterans; facilitated the bank's Hall of Honor opening ceremony and planned the company-wide military recognition event to follow the ceremony

Master Of Business Administration (M.B.A.), Management, 3.83

Bachelor Of Business Administration (B.B.A.), Management, 3.69

Activities and Societies: Dean's Honor Role, Honors