At management's direction, and with a small team of business process specialists, provide business process design, development and improvement services to support business requirements and operational needs congruent with the Company's business objectives, strategic initiatives and growth plans. Work with leadership to prioritize and select identified improvement opportunities, and work closely with the business process owners to manage selected projects, and to define and document business processes and requirements. Collaborate and work with IT to identify and select software solutions when a blend of business process development and technology is needed to support the objectives of the business improvement project.

Provide senior-level consulting services to clients in the areas of business process assessment, design and improvement, IT and information management, ERP implementation and remediation, project management, business requirements analysis, enterprise risk management, governance and compliance. Pragmatically applies knowledge, experience and expertise to develop and deliver working practical solutions that improve business operations cross functionally. Functional expertise spans multiple business functions including inventory management, cost accounting, procurement, material planning, manufacturing, order fulfillment, and general accounting.

Provide management consulting services to clients in the areas of business process assessment, design and improvement, ERP implementation and remediation, project management, business requirements analysis, risk management, governance and compliance. Apply expertise to develop practical solutions that improve business performance across business functions with emphasis the areas of inventory management, procurement, material planning, manufacturing, and order fulfillment.

Brought in to Universal to provide Business Process Management subject matter expertise and to provide leadership for the creation and implementation of a Business Process Improvement department. Led senior executive management through blue-sky end-state visioning workshops in order to establish long term strategic end-to-end high-level business process frameworks that reflect the company’s strategic initiatives and desired future state outcomes.Led a large and significant business process design effort to create a new holistic integrated solution selling methodology and associated processes. Facilitated process integration with a parallel CRM implementation. Orchestrated sales and marketing alignment and partnership which led to development of new and updated selling tools.Led the design and development of a web-based B2B online credit application utilizing key agile development concepts and principles. Directed offshore development resources and coordinated headquarters based IT infrastructure resources. Duration from initial design to first production implementation was five months. Three months after going live, close to 700 new credit applications were received with new customers requesting a total of $660,000 per month in credit.

Created and implemented a Business Process Improvement (BPI) function within Southern Union to serve as an internal management consulting resource to address and resolve business process issues. Designed and developed a stage-gated project investment decision and project management methodology used for the evaluation of major business development and capital projects with variations of the methodology established for small, medium and large development projects of all types from $2.5B mega-projects to $1M IT projects.Designed, developed, and implemented Southern Union’s Enterprise Risk Management (ERM) program, which included survey development, information gathering and consolidation, report development, facilitation of ERM review meetings and prioritization/ranking workshops. Prepared reports and presented ERM results to senior executive management and the Board of Directors. Designed and implemented a company-wide supplier evaluation and certification process that included creation of automated supplier evaluation workflow along with a database to track supplier certification tasks and approvals. The project included design and development of a supplier management strategy and organization redesign. Evaluated, reviewed, approved, or rejected suppliers based on supplier certification evaluation criteria.

At the principal client, Southern Union Company, provided Enterprise Risk Management consulting and internal audit solutions and services. Led comprehensive business risk assessments, developed internal audit strategies and plans, and conducted business process reviews and internal audits as directed by the client. Recruited and developed staff for the engagement. Ensured engagement delivery results and high-quality outcomes focused specifically on meeting client requirements as per client directed priorities.

Provided professional consulting services to a variety of clients. Promoted to Regional Director – Business Development, Texas Region, to lead professional services sales efforts. Supported the business development cycle by demonstrating capabilities, participating in sales calls, qualifying opportunities, and by identifying qualified existing and pipeline resources capable of providing consulting services. As National Director, Products and Services, developed business strategy, defined service lines, and determined market positioning and competitive landscape. Managed a team of professionals to develop comprehensive service solution delivery and sales methodologies. Provided national-level support for large sales opportunities by assisting with proposal development, RFP responses, and identification of prior relevant engagement experience and information. Have project managed and been involved with numerous Sarbanes-Oxley 404 engagements in various industries including key controls definition, documentation and testing of key controls in IT and in business process functions spanning multiple business areas.

Served in a pre-sales consulting role in the Oracle Applications sales organization. Performed business requirements analysis at prospect sites to determine how Oracle applications could be applied to solve problems. Developed manufacturing applications demonstrations and presented solutions to the prospect.

Supported Compaq’s rapid worldwide expansion by leading and performing multiple manufacturing and financial systems implementations at manufacturing and distribution sites worldwide. Completed successful overseas expatriate assignment to establish and build an information systems organization in Scotland.Coordinated effort to develop Compaq’s next generation information system strategy and led a software selection project which culminated in the selection of Oracle manufacturing and financial applications.Project managed Compaq’s early Oracle applications implementations with successful Oracle financials and order fulfillment implementations in South America, Australia and Canada.Created, developed, and managed a variety of information systems organizations with headcount ranging in size from 4 to over 40.