Doug Gapinski Email & Phone Number

Greater Seattle Area

8th Light is a software consultancy specializing in creating custom software. Services include web and mobile development, cloud infrastructure, and legacy system modernization, with an emphasis on crafting high-quality, sustainable code. For 8th Light, I manage teams representing up to 33% of the company's $20-30 million in revenue, and help deliver successful products for Groupon, Cars.com, LegalZoom, Riot Games, and Fidelity Life Insurance.• Increased revenue for 8th Light by $3.9 million annually for 8th Light by growing a partnership with LegalZoom as primary account/delivery director. For LegalZoom, led teams supporting onboarding, subscriptions, payments, A/B tests.• Improved operational efficiency within 2 years by decreasing build times and identifying cloud savings for Riot Games.• Led a team for Harvest House of Cannabis to launch 17 virtual stores using a headless CMS and custom menu integrations, positioning for expansion and acquisition by a larger firm.• Develop optimization tools for 8th Light, including a resourcing process and tool that improved utilization prediction accuracy by 50% and a margin estimator that increased margins.• Manage and career coach up to 8 employees concurrently, with a high success rate in cultivating skill development and outcomes that result in promotion.

Seattle

Artefact is a product and UX design consultancy serving Fortune 500 companies, foundations, and healthcare institutions. I was responsible for project management as a discipline and managed some of the company's most complex and longest-running programs that included multi-year design, user research, and software delivery.• Managed a team for Bill & Melinda Gates (Global Education) that launched a product allowing 2,000+ teachers to share lesson plans, enhancing teaching quality and student outcomes.• Managed team that redesigned the core onboarding and savings account experience for Tangerine, a major Canadian bank. Our work improved sign-ups by ~20% in the first quarter.• Led resource management team and process for 35+ billable employees, making assignment decisions that reduced utilization gaps and increased employee satisfaction.• Expanded Artefact's software development capacity by vetting over 10 companies and subcontracting with them as needed to enhance project capabilities.

Chicago, Illinois, United States

mStoner (now Carnegie) is a higher education marketing consultancy focused on boosting admission and advancement through different tactics including website development, integrated print and digital enrollment campaigns, and SEO. Led various teams and clients through the full life cycle of consulting and marketing projects.• Created a comprehensive website strategy and led CMS relaunch for Bethel University, boosting YoY traffic by 74% and applications by 18% in the first three months.• Admissions (prospect/lead generation) consulting for University of Missouri that included combing four years of admission data and helping them to identify 9 new target markets.• Developed and sold new services, including responsive design, mobile apps, and program page assessments, achieving sales of at least three offerings in each category.• Customer relationship management, including qualifying leads, delivering sales presentations, and managing business development follow-ups, and reporting within Salesforce. Traveled for approximately 50% of the company's pitches during this 3-year period with a 46% personal win rate on new business.

Chicago, Illinois

Led various teams and clients through the creative design process, including website redesigns, microsite designs, and integrated marketing programs that included print.• Transformed Kellogg School of Management’s research newsletter into a web-first publication, saving nearly 30% on print costs and boosting social engagement by over 10x.• Led and designed website relaunch and admissions collateral redesign for Mercersburg Academy, boosting site impressions by 42% and desirable applications by nearly 20%.• Ran and produced multi-day photoshoots / videos that included shot lists, scripting and/or storyboarding to support the goal of complete photographic refreshes for college and university websites. I directly upsold photo or video services on 7+ engagements.• Hired and managed a design team consisting of two full-time designers and up to five freelance designers and writers at any given time.