Doug Hilton Email and Phone Number
southern pines, north carolina, united states
Doug Hilton's Location
Greensboro, North Carolina, United States, United States
Doug Hilton's Contact Details
Doug Hilton work email
- Valid
- Valid
- Valid
- Valid
Doug Hilton personal email
n/a
About Doug Hilton
I have over 20 years of Banking experience leading various teams of associates in both the retail and servicing segments.
Doug Hilton's Current Company Details
First Bank (Fbnc)
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VP, Branch Manager III at First Bank (FBNC)
southern pines, north carolina, united states
- Website:
- localfirstbank.com
- Employees:
- 626
Doug Hilton Work Experience Details
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Vp, Branch Manager IiiFirst Bank (Fbnc) Jul 2019 - PresentGreensboro, NcSupports the Regional Manager; ensures branch operational activities run smoothly and efficiently; provides leadership, training and supervision within the branch; and promotes business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services
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Vp, Financial Center Manager IiBank Of America Apr 2014 - Jul 2019Greensboro Market, NcManage and coach associates at a preferred banking center while simplifying the financial lives of our customers.Responsible for leading, managing and coaching a team of sales and service professionals to meet and exceed sales targets, ensure the operational excellence of the banking center and create an excellent customer experience. BCM II acts as 'general manager' and responsible for executing the One Team model by ensuring collaboration between banking center teammates and on-site specialists. BCM II demonstrates key behaviors to drive banking center success. BCM II ensures customers needs are met by executing lobby leadership.Observe banking center team in action through the eyes of the customer. Supervise and coach teams on proper execution of key banking center plays.Communicate with consumer market managers, conduct performance assessments and update staff on business developments. Manage all aspects of a successful business including resource management, operational excellence, managing partnerships, associate development and proficiency, building and retaining customer relationships.Proactively identify and manage risk in every business, product, and service transaction leveraging the Risk Framework.Create workforce stability by cultivating an engaged and well coached team. -
Vp, Mortgage Servicing Team Mgr IiBank Of America Jan 2011 - Apr 2014Bank Of America Home Loans• Manage and develop 30+ associates and contractors. Routinely coach, lead, and hold associates accountable for achieving service and operational results. Perform employee assessments, create effective schedules, and assist with growing and developing associates in preparation for career advancement.• Managed multiple teams within the line of business simultaneously with 30+ associates, including the CSCC/Payoff Mail room team. Lead daily cross site operational calls.• Implemented process improvements to enhance efficiency and eliminate back logged work.• Partnered with Risk and Compliance to complete a High Risk Rules and Regulations review to verify compliance, including ongoing review and monitoring of changes.• Assisted SR Management in developing and implementing a working capacity model utilizing the SALT database.• Collaborated with various lines of business to resolve customer concerns and assist with process improvements.• Partnered with Quality Assurance to develop audit routines and scripts for process monitoring, including ongoing review and updating of routines.
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Vp, Banking Center Mgr IiBank Of America Oct 2002 - Dec 2010Piedmont Triad Market, Nc• Manage and develop 10+ employees. Routinely coach, lead and hold associates accountable for achieving sales, service and operational results. Perform employee assessments, create effective schedules, and assist with growing and developing associates in preparation for career advancement.• Develop and implement new sales and service business plans, to include calling on customers and prospects while enhancing bank’s image in the community.• Consistently meet or exceed assigned quarterly sales and service goals. Under my leadership, my banking center teams have funded 26 out of the last 29 quarters. • Manage all daily banking center operations, implementing and maintaining bank audit policies and procedures while minimizing losses. • Market leader in consumer real estate and outbound sales calling. Acted as market real estate champion for 2 years 2007 – 2009 to assist peers in training and cultivating new lending relationships. • 2005 Bank of America Award of Excellence winner for being in the top 5% of the U.S banking centers in sales and customer service.
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Personal BankerBank Of America Nov 2000 - Oct 2002Piedmont Triad Market, Nc• Met sales and customer delight goals by proactively building relationships with customers, uncovering needs and creating interest.• Established, developed, retained, and deepened long-term relationships with current and potential customers in the community.• Used Selling the Bank of America Way sales process opening complete Package Solutions, cross-selling accounts and services, taking loan applications, responding to customer inquiries, resolving issues, and recognizing referral opportunities.• Worked closely with management to promote market level initiatives including regional consumer lending programs through peer coaching.• Member of National design committee for the Borrower’s Protection Plan in 2001 and 2002. Trained associates and assisted in confirming knowledge through clarity checks.
Doug Hilton Skills
Credit
Loans
Banking
Small Business Lending
Mortgage Lending
Leadership
Management
Sales
Coaching
Training
Process Improvement
Customer Service
Consumer Lending
Finance
Retail Banking
Cross Selling
Doug Hilton Education Details
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B.S. Accounting
Frequently Asked Questions about Doug Hilton
What company does Doug Hilton work for?
Doug Hilton works for First Bank (Fbnc)
What is Doug Hilton's role at the current company?
Doug Hilton's current role is VP, Branch Manager III at First Bank (FBNC).
What is Doug Hilton's email address?
Doug Hilton's email address is do****@****ics.com
What schools did Doug Hilton attend?
Doug Hilton attended Le Moyne College.
What skills is Doug Hilton known for?
Doug Hilton has skills like Credit, Loans, Banking, Small Business Lending, Mortgage Lending, Leadership, Management, Sales, Coaching, Training, Process Improvement, Customer Service.
Who are Doug Hilton's colleagues?
Doug Hilton's colleagues are Karen Eason, Jessica Benoy, Mercedez G., Kerrie Dionne, Susan E., Kathryn Perry, Sherry Shofe.
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Doug Hilton
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Doug Hilton
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