Doug Marks Email & Phone Number

Gillingham, Gb

Chatham, England, United Kingdom

Aylesford, England, United Kingdom

London Area, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

Assisting in the monitoring of the logistics operations and performance of principle contractors at over 40 Crossrail work sites across London Producing forecasts and 'look-backs' of vehicle movements for several Local Authorities (City of London, Tower Hamlets and Newham) using data from Crossrail's Vehicle Movement Planning System (VMPS) (in-house developedCollecting and analysing data to produce distribute and present reports at regular periodic review meetings with Contractors' site teams and Project Managers, producing accurate easy to read minutes. My report documents became the benchmark template adopted by thedepartment.Liaising with site logistics staff to review vehicle movement planning, updating site information, and detailing site specific constraints such as vehicle capacity, access and egress points, lorry routes and site operational hours.Advising on Crossrail logistics compliance procedures to principle contractors and hauliers on vehicle safety, lorry driver training and FORS (Fleet Operator Recognition Scheme)Assisting in achieving the efficient movement of road vehicles across LondonAssisting in operating the 24/7 Incident Response Desk, processing all reported incidents and ensuring the on-call silver and/or gold is contacted in time with clear informationAdministering the booking requirements of the Lorry Driver Induction Training (LDIT) programmeMaintaining the on-call roster for the Gold and Silver levelReacting quickly to real-time traffic and/or work site incidentsBuilding and developing relationships with internal and external stakeholdersCompetently operating the project's document control systemAssisting in making the TCC the bench mark for future infrastructure projects promoting interest from HS2, Thames Tideway, Crossrail 2 and the Northern Line Extension.Developed a reputation as an efficient service provider with high levels of accuracy.Investigated and resolved customer enquiries in a timely and effective manner

London, United Kingdom

Coordinating transportation of materials and equipment for the installation of the temporary sports venues for the London 2012 Olympic Games with G L Events

Thamesmead, London

Ensuring timely, cost-effective & safe delivery of pre cast concrete units from factory to siteWorking in close liaison with project managers, delivery team, customer and colleaguesProducing and updating supply instructions, confirming requirements by telephone, email and textUsing MS Excel, Word and Power Point on a daily basisManaging a team of fifteen operatives in the logistics departmentManaging site maintenance, waste management and recycling operations

Responsible for the logistical processing of customer orders, including coordination with sales staff, (in house, retail and commercial), customer service representatives, invoicing representatives, warehouse and shippers. Arranged delivery of company products throughout UK. Dealt with day to day enquiries by phone and email, also customer service issues, screening calls and escalating them when required. Daily us of Word, Excel, Adobe and IFS (Integrated Finance System).

Answering customer telephone enquiries and resolving complaints; escalating issues appropriatelyAcquiring knowledge of local government services and to enable issue resolutionProviding accurate information and clear explanation of procedures and logging of reportsWide use of computer programs including GIS Maps and Data and bespoke database systems

Kingston Upon Thames, United Kingdom

Responding by telephone to customers of 'Three Valleys Water' regarding payment of bills Negotiating and making arrangements for payment; taking and processing payments by phone

Panticosa, Spain

Planning and preparation of programme and selection of teaching materials Evaluation of client needs through discussion with client, colleagues and management Day to day teaching, presentation of materials, marking, evaluation and classroom management Organising excursions and free time activities with clients

Spain

Taught P.E. to Spanish children and coordinated extra curricular sporting activities, teams and competitions, including Athletics,Cross Country, Sports Days, Football, Basketball and Volleyball.Sports Marketing involved a Disney Promotion in various Shopping Centres all over Spain including Madrid, Barcelona and Valencia, managing a team of 12. Involved setting up, managing, packing up and evaluating the event.

Bed. (Hons.), Education, 11-18, Physical Education, Environmental Studies

Activities and Societies: Mens Basketball Club Secretary and Player, Mens Rugby Club Player, Halls of Residence Representative, Course.

Masters, Sports Management

Masters in Sports Business Management

Education record

Activities and Societies: Rugby, Athletics, Cross Country, Basketball, Gilbert & Sullivan, Choir - School Sports Captain - East London.