Doug May Email & Phone Number

Chicago, Illinois, United States

Johnston, Iowa

Serve as a Member of the Executive Leadership TeamLead the development of the Sales PlanOversee the company sales goalsDevelop and implement marketing plans for all productsParticipate in the development and implementation of productsOversee all sales staff development and talent acquisitionManage relationships with Finance and business leaders in the.

Florida

• Analyzed agency profitability and potential, and provided strategic direction for national sales team. Evaluated operations, leadership and corporate teams to identify opportunities for improvement and create a roadmap.
• Increased revenue 35%, from $170 million to $230 million (estimate via Sales Force) in less than 2 years through procedural improvements and a clearer staff direction.
• Helped company transition from ownership by IAT to new ownership by Aspen Insurance Holdings in January 2016.
• Created and launched employee engagement and agency satisfaction surveys which were used collectively to develop a value added approach to agency growth.
• Used survey results to create a Performance Management Program to identify strengths and weaknesses across all departments.
• Established a mentor/coaching program to address staff and departmental weaknesses while building on strengths.

• Managed and directed all field claims, compliance activities, and supporting staff, for the Eastern United States, Texas, New Mexico, Oklahoma and parts of Kansas. Serviced agencies with revenues totaling in excess of.
• Improved net promoter score 18% over 4 years (to 78%) and grew revenue $100 million by developing a high performance customer service team.
• Reduced operating expenses 10% while growing business by coupling the budget process with clear management goals.
• Assisted with transition process when company was acquired by Farmers Mutual Hail in April 2015.
• Improved employee engagement with a Performance Management Program that broke down departmental walls and made way for an end-to-end company vision improving efficiency and service.

Moorhead, MN

• Led the operation strategy for this start-up from the ground up. Hired all staff and established all processes and procedures.
• Grew business from 0 to $52 million.
• Collaborated with IT developers on creation of Ag Advantage, web based software that supports sales and claims.
• Provided direction to the national sales team regarding marketing initiatives and growth opportunities.
• Helped keep the team in place following the company’s acquisition by Armtech in 2011.

• Directed all field claims activities, and supporting staff, in Florida, Alabama and Georgia.
• Directed regional adjuster training and staff recruitment.
• Served on the Regional Portfolio Management Team.
• Transitioned staff into the culture of a larger, national company following acquisition by Producers.

• Directed all field claims activities and staff in Florida.
• Trained new agents.
• Served on the development and field test team for Fireman’s Fund Agribusiness Mapping.
• Transitioned into supervisor role following company’s acquisition by Fireman’s.