Doug Smith Email & Phone Number

, Genco Supply Chain Solutions.Responsible for system integration between a warehouse management system (WMS) and SAP for a major computer manufacturer. Setup, configuration and daily administration of Windows NT 4.0 and 2000 servers and support of 73 users on Windows 98/NT/2000/XP/VISTA. Setup and maintain two different RF systems for effective use of bar coding technology with the warehouse system.Migrated to an Oracle Database running on UNIX on a Sun Microsystems server.Installed and maintain a Microsoft SQL Server for new business processCertified with Cyclone eCommerce for data encryption/decryption software.Four years managing a Sybase SQL database and all report writing using Crystal Reports and SQL queries.Maintained an Access database to maintain history of all variances between SAP and WMS.Integrated new SAP system and processing when customer merged with another computer manufacturer and could not merge ERP and information systems.Managed and helped develop the reconciliation methodology to ensure financial and inventory balance and data integrity between customer's SAP system and our WMS.Integral part in achieving an average inventory accuracy rate of 99.97%.Daily coordination to ensure products are handled as business needs require and are shipped to correct and appropriate down-stream partners.Developed work-arounds and systematic solutions for numerous special projects to maintain a turn-around-time of 2.5 days from receipt to outbound shipment.Responsible for the call center with 11 customer service representatives (CSRs) handling return merchandise authorizations for resellers for our customer.Received Six Sigma Green Belt certificationand have completed 3 projects.

, Genco Distribution SystemsResponsible for all inventory integrity/accuracy between a warehouse management system (WMS) and SAP for a major computer manufacturer. Manage 1 QA Supervisor and 11 hourly personnel. Manage the IC/QA department within the facility with daily tasks consisting of auditing incoming shipments, product receipt accuracy, pallet shipment accuracy and cycle counting. Monitored several areas within the facility to ensure compliance audits.Effectively reduced headcount through audits performed to ensure accuracy and workload production with established requirements for each area.Through process improvement and analytical research reduced variances in WMS (SAP) and plant production to minimize problems and improve product flow.Reduced variance on physical wall to wall audits versus SAP systemically inventory. Identified problems within the SAP system and help develop research tools needed to reduce discrepancies.Achieved an inventory net variance of 99.97% accuracy on 4.7 million units processed.Documenting all IT and Inventory process to ISO 9002 standards.Six Sigma training completed and Green Belt award for projects saving over $30,000 per year.

Administrator for a Windows NT network, AS/400 running legacy software, NEC PBX and an Octel voicemail system at two different locations.Wrote all queries and reports and ensured EDI transmissions to customer's AS/400 system.Provided technical support for Windows 95/98/NT 4.0 for 58 users. Setup and installed a Windows NT 4.0 Server and network to increase productivity and reduce headcount.Daily administration of Windows NT 4.0 servers which included user and group account setup, remote access, token ring and Ethernet topology setup and use. Systems Management Server for licensing control, as well as backup and recovery operations for both NT servers and AS/400s.

Started out as an Operations Supervisor working in the transportation department for 2 years. Then was an Inventory Control Supervisor for over a year. Became the IT Supervisor in Nov 1996.

Placed orders with vendors, coordinated with freight carriers and managed day-to-day stockage levels to ensure product availability for 330 restaurants.Improved Inventory turns from 85 to 165.

Worked in the transportation department using Manugistics "Trucks" program to coordinate deliveries to over 300 McDonald's restaurants in parts of seven states. Responsible for hiring and maintaining DOT files for 45 drivers.

Bachelors Of Science, Transportation & Logistics

Class A Commercial Drivers License Worked for Arkansas Freightways as a billing clerk for a year whil earning this degree.

B.A., Political Science

Activities and Societies: Army R.O.T.C.