Doug Stone Email and Phone Number

Provides leadership and supervision of the collection staff.Provides expert knowledge of the operating system, reporting and collection processes.Provides collection training to new associates as how to collect different types of debt, system use and corporate expectations.Ensures that a quality and professional service level is maintained by all collection team members.Counsels collection staff if deficient area are identified and administers corrective action.Resolves… Show more Provides leadership and supervision of the collection staff.Provides expert knowledge of the operating system, reporting and collection processes.Provides collection training to new associates as how to collect different types of debt, system use and corporate expectations.Ensures that a quality and professional service level is maintained by all collection team members.Counsels collection staff if deficient area are identified and administers corrective action.Resolves debtor complaints and handles account resolution.Builds productive and meaning relationships with clients Show less

Made collection callsSet up dailer campaignsTraining and coaching of new collection associatesCommunicated with clientsResolved escalated collection callsConducted daily collections reporting