Doug Waller Email and Phone Number

I managed the day to day operations of the motel. I handled sales, purchasing, customer relations, employee development and vendor management. Also responsible for controllable profit for my location.

Supervise and train a group of 15 service agentsAssist and mentor 70 service agentsHandle escalated complaints to ensure customer service excellenceAdministrative duties such as training compliance and customer satisfactionCall monitoring to ensure customer service excellence

Recruit, develop and train independent business owners to rent Budget Trucks. Ongoing training for 45 locations that rented Budget Trucks. P and L responsibility and analysis for a region that did up to 5 million per year in revenue. Created business plans yearly for all locations Handled marketing and sales for all locations Was a trainer for new Area Manager's once hired into the region Held quarterly meetings with dealers and management on company priorities. Followed up on customer service issues or complaints.

Responsible for territory that had annual revenue of over $50 million dollars Had 15 direct reports and assisted with 75 others Managed and analyzed budget for operating expenditures. Contract negotiations with transfer vendors. Ongoing training and motivation of direct staff. Followed up on customer service issues or complaints

Recruited and trained independent business owners to rent Budget Trucks. Handled customer service issues and follow up Traveled throughout the southeast to ensure quality compliance

Managed inventory needs for 65 dealers. Responsible for the effective placement of inventory to achieve maximum revenue Responsible for follow ups with consumers in relation to their equipment needs

Managed and directed a fleet of over 350 trailers Handled day to day operations of the business. Everything ranging from accounts payables to receivables. Negotiated vendor contracts to get the best rates for equipment repairs Set up new customers and handled their credit needs