Dougal Wilson Email & Phone Number

• Experienced IT Client Support Specialised with a broad range of IT skills across the finance sector, supporting staff from executive directors to associates• Mature customer centric approach to delivering IT services across various business groups, reacting to the evolving client needs• Supporting technical environments ranging from voice, data centre, asset & vendor management, desktop hardware and software support, video conferencing, printing as well as mobile device and remote support.• Collaborating as well as working autonomously to delivery IT services to business in a timely manner including projects, incident, change, problem management and innovating to find solutions to complex problemsAchievements• Integral part of a team providing technical support remotely for 350 staff moving from onsite to remote working due to the Coronavirus pandemic• Completed the rollout of 400 staff to Windows 10 with a combination of upgrades to existing hardware, purchasing, and deploying new hardware. Escalated build and application issues to 3rd level teams and provided technical assistance to end users resolving all issues.• Collaborated with vendors and support teams to provide onsite technical support in relocating 350 staff from the CBD office to Fortitude Valley, including a staggered relocation of Macquarie’s national call centre• Managed the transition from Ricoh printers to a Konica Minolta print service. Consulted with the internal Print team and vendors using a staggered approach to enable a smooth transition during business hours• Managed the migration of all Broadbeach staff from a NEC PABX to CISCO IPTEL including planning, collaboration with 3rd level teams, installing handsets, and testing post upgrade• Co-ordinated and provided technical assistance for the migration of 100 staff from Blackberry to iPhone, including exporting and importing user data and end user training• Primary resource in managing events during a datacentre wide power outage that required critical infrastructure be powered down due to the length of the outage caused by a failed circuit• Implemented software and hardware changes to customer facing websites using a clustered server environment to ensure there were no outage• Co-ordinated the relocation of server infrastructure from the head office datacentre to a co-located hosting facility