Building and leading cross-functional project teams to deliver product enhancements and infrastructure, across satellite and FTTB & FTTN (Fibre to the Building and Node) technologies.Leading projects end-to-end, encompassing all disciplines required for delivery - product, technical, operational, commercial, go-to-market and vendor management:Sky Muster Plus – nbn’s residential satellite product, initial launch, later enhancements• Providing improved performance and choice of satellite services to remote and regional AustraliaCommunity wi-fi, via Sky Muster Plus backhaul, for remote Indigenous communities, • Deployed to 4 communities, as a proof of concept• Providing affordable access to broadband services, tailored to community needsMigration of areas in regional Australia from Satellite to FTTP (Fibre to the Premises) access technologies• Providing contracts and plans to enable migrations to proceed• Improving broadband access for regional and remote towns, boosting economic opportunitiesFTTB enhancement• Enables timely and accurate matching of copper pairs to addresses, preventing errors and delays, and reducing cost, in the activation of the customers’ FTTB servicesDynamic Line Management feature on FTTN & FTTB access – trial• Technology to improve the performance stability of FTTN and FTTB customer servicesSupport capabilities to vulnerable customers• Capability to warm transfer calls from vulnerable customers into nbn over to their RSP, to ensure rapid and effective resolution of their issue

Project managing the business change readiness activities for Telstra’s strategic Workforce Management System replacement, which enables improved on-time performance of field activation and assurance activities:• Enabled the smooth introduction of the initial Proof of Concept release into Operations• Oversaw the resolution of issues which later enabled the system to be rolled out nationally

Managing a team of up to 20 Operations Acceptance Leads and Test Engineers, responsible for the testing, acceptance and introduction of product, network and complex IT system releases into Operations.• Managing a portfolio of up to 50 concurrent projects to accept products, network technology and complex IT system releases into Operations.• Representing the Operations division in the Product Governance forum, representing operations capability at health check points to support product introduction• Managing operational requirements definition• Managing operational onboarding of external parties to nbn

Setting up and managing a team of approximately 6 senior Business Analysts, responsible for developing and managing the operational engagements with nbn’s various customers, partners, contractors and suppliers.

Leading strategic improvement programs and projects to design and implement system, process and organisational solutions for network assurance and server management functions.

Managing a team of 42 Network Engineers, to provide network surveillance and Tier 1 fault restoration for all Optus IP and Application layer networks and services.

Managed a team of 55 Service Assurance Analysts, to provide first-in service assurance to Optus Business and Wholesale customers, for all voice, data and IP products