Doug Barton

Doug Barton Email and Phone Number

Senior Manager of Americas Service @ Entrust
minnesota, united states
Doug Barton's Location
St Paul, Minnesota, United States, United States
Doug Barton's Contact Details

Doug Barton personal email

n/a

Doug Barton phone numbers

About Doug Barton

A collaborative, team oriented manager with experience leading Customer Service Teams, spearheading Operations, and various Information Technology Projects. More than 20 years of expertise in recruiting, staffing, team building, performance management, training and delivery of Customer Service and Technical Support. Consistent ability to lead during significant change to the workflows, and facilitated early adoption of new technology while exceeding customer expectations

Doug Barton's Current Company Details
Entrust

Entrust

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Senior Manager of Americas Service
minnesota, united states
Website:
entrustdatacard.com
Employees:
2365
Doug Barton Work Experience Details
  • Entrust
    Senior Manager Of Americas Service
    Entrust Jan 2023 - Present
    Shakopee, Minnesota, United States
    View
  • Entrust
    Manager Of Techical Support
    Entrust Sep 2013 - Jan 2023
    Shakopee, Minnesota, United States
    Accountable for the real time management of the Technical Support department of 40+ direct reports, at multiple locations, including the technical support call center which receives 3000 calls monthly. Duties include recruiting, performance reviews, goals, management objectives, training, and assessing and procuring necessary resources.
    View
  • Alarm.Com
    Manager Of Dealer Support Operations
    Alarm.Com Dec 2010 - Jul 2013
    Accountable for the real time management of the Dealer Support Operations department of 23 direct reports, including the technical support call center which received 10,000 calls monthly. Duties included recruiting, performance reviews, goals, management objectives, training, and assessing and procuring necessary resources.
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  • Wand Corporation
    Implementation Manager
    Wand Corporation Nov 2009 - Aug 2010
    Supervise the daily production team of 5 direct reports. Accountable for all escalations during deployments including hardware, software, and responding to clear customer expectations during the implementations.
    View
  • Hollander A Solera Company
    Manager Of Recycling Implementations
    Hollander A Solera Company Jan 2006 - Jul 2009
    Supervised the daily management of 16 direct reports. This included recruiting, performance reviews, goals, management objectives, training, and assessing necessary resources and procuring them. Accountable for all issues during installations including, hardware, software, and sales.
  • Adp-Hollander
    Vendor Manager
    Adp-Hollander Sep 2004 - Jan 2006
    Provided customers and sales force with technical support for the ADP-Parts Solutions Product, including sales presentations, demonstrations, installations, training, and project management.
  • Adp-Hollander
    Quality Assurance Coach
    Adp-Hollander Jul 2003 - Sep 2004
    Responsible for the design and implementation of the call center audit methodology. Monitoring daily calls from the customers to provide constructive feedback to the Associate and Manager which provided metrics for annual performance reviews of the client center Associates.
  • Adp-Hollander
    Manager Of Technical Support
    Adp-Hollander Jul 1999 - Jul 2003
    Responsible for the real time management of the Technical Support department of 12 direct reports, including the call center which received 9,000 calls annually.
  • Adp-Hollander
    Manager Of Database Operation
    Adp-Hollander Nov 1995 - Nov 1999
    Responsible for the daily management of 6 direct reports in the Operations department. This included recruiting, performance reviews, goals, management objectives, training, assessing needs and procuring necessary resources
  • Memorex Telex
    Field Service Engineer
    Memorex Telex Apr 1989 - Mar 1995
    Eagan
    View

Doug Barton Skills

Management Process Improvement Vendor Management Customer Satisfaction Call Centers Team Building Team Leadership Customer Service Technical Support Troubleshooting Account Management Quality Assurance Call Center Program Management Sales Salesforce.com Crm Cross Functional Team Leadership Business Analysis Customer Retention Hardware Recruiting Software Documentation Product Management Security Sharepoint Enterprise Software Operations Management Strategic Planning Outlook Performance Management Visio Databases Integration Saas Networking Telecommunications Change Management It Management Coaching Sales Operations Sdlc Metrics Customer Relations Vendor Relations Mentoring Workforce Management Problem Solving Time Management

Doug Barton Education Details

Frequently Asked Questions about Doug Barton

What company does Doug Barton work for?

Doug Barton works for Entrust

What is Doug Barton's role at the current company?

Doug Barton's current role is Senior Manager of Americas Service.

What is Doug Barton's email address?

Doug Barton's email address is do****@****ard.com

What is Doug Barton's direct phone number?

Doug Barton's direct phone number is +1 (952) 933*****

What schools did Doug Barton attend?

Doug Barton attended University Of Wisconsin-Platteville, Northwestern Electronics Institute.

What skills is Doug Barton known for?

Doug Barton has skills like Management, Process Improvement, Vendor Management, Customer Satisfaction, Call Centers, Team Building, Team Leadership, Customer Service, Technical Support, Troubleshooting, Account Management, Quality Assurance.

Who are Doug Barton's colleagues?

Doug Barton's colleagues are Allan Tang, Amy Durand, Kathy O., Roman Vlach, Trent Meyer, Ramiro Ceja, Doug Wootton.

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