Doug Chuchro Email & Phone Number

TECHNOLOGY GO-TO-MARKET, SALES, SERVICES AND SUPPORT LEADER20 years’ experience in leading, building, and managing technical services teams focused on providing best-in-class service and support, driving product and service adoption, increasing customer loyalty, and ultimately increasing corporate revenue. Deep experience with leading multiple functional areas including Sales Engineering, Account Management, Customer Care, but primarily focused on building Professional Services practices based on the following principles:Financial Planning & Achievement – develop and execute plan to deliver services revenue with targets based on market opportunity, service offerings, and team capacityTeam Development – recruit, hire, train, and provide career progression for high-achieving, customer-facing technical professionals and their managersService Delivery Excellence – develop and enact methodologies that give the team the tools to deliver best-in-class service in a repeatable fashionOperational Discipline – provide the tools, training, and oversight to track service operations and provide management visibility into team performance relative to targetsSpecialties: Core Web Technologies: DNS, HTTP/S, TCP/IPWeb Application Acceleration and PerformanceContent Delivery NetworksWeb performance monitoring technologiesWeb DDoS detection and mitigation technologiesN-tier Web architecturesSoftware-as-a-Service modelsWeb Services technologiesMultiple programming languages, databases, OSMultiple development tools and methodologies

Listed skills include Saas, Cloud Computing, Salesforce.Com, Management, and 20 others.