Doug Dorsey Email & Phone Number

Herndon, VA, US

Leading a high performing team delivering innovative solutions to the higher education community

Herndon, VA

• Responsible for leading a high performing team of Product Managers, Business Analysts and Product Owners to plan and execute the Education Services business strategy, product roadmap / lifecycle planning in a Scrum.
• Currently responsible for a multi-million book of business for transcript and data exchange services.
• Developed and manage a Product Development Process that drives organizational strategic planning and cross team execution.
• Manage staff recruiting, team budgets and strategic team objectives.
• Establish financial objectives, team OKRs and product KPIs
• Lead organization on digital accessibility to comply with WCAG and ADA guidelines.

Herndon, VA

• As the Principal Product Owner for the TWC Central Customer Portal (www.twcc.com), I am responsible for roadmap planning and managing the Agile Scrum product development process to deliver engaging content, optimize.
• Directing a 25+ member cross-functional team through 110 sprint deployments that delivered three major site redesigns, new advertising units, Google search integration, third-party commerce integration, localized.
• Directing a content refactoring initiative to transition the customer experience and content strategy from a mixed media content based experience to a Charter Spectrum services aligned experience including authoring a.
• Directing a responsive web refactoring project based on a Minimum Viable Product (MVP) approach to improve multi-screen customer experience and reduced operational costs.
• Defining and directing the development of a hyper-localized portal experience utilizing DMA based technologies to personalize content from syndicated and in-house local news sites.
• Directing A/B testing campaigns to optimize customer engagement.

Herndon, VA

• Managed the business planning, product roadmap and requirements gathering for the High Speed Data (HSD) and Voice over IP (VoIP) Services Provisioning / Activation systems. Responsible for developing use cases, system.
• Managing the product requirements, RFI and vendor evaluation for a unified broadband provisioning system that consolidated over 50 disparate systems to 5 regional platforms.
• Managing the development of the VoIP provisioning requirements that led to the inaugural launch of the internally developed TWC Digital Phone Order Management (DPOM) System.
• Team lead for the Sprint joint venture (Pivot) mobile phone provisioning working group.

• Responsible for the product roadmap, requirements management, release testing, user guide development and customer training for the United Messaging hosted Internet Mail and anti-virus firewall services..
• Eliciting customer requirements, prioritizing product specifications, establishing release plans and working with engineering teams to develop, test and launch the Software-as-a-Service (SaaS) based messaging services.
• Coordinating beta programs and participating in customer pre-sales and post-sales activities to ensure successful customer implementations.
• Managing cost and revenue forecast models, negotiating vendor agreements, presenting executive and customer facing product overviews to drive sales and product growth.

• Responsible for the technical management and customer support of the corporate e-mail system. Key accomplishments included:
• Providing technical leadership to evaluate, test and deploy an IMAP/LDAP based messaging system that consolidated 5,000 disparate cc:Mail, Lotus Notes and Unix mailboxes to a single Netscape Messaging platform.
• Managing the day-to-day operational support for messaging systems including mailbox creation, system backups, break/fix and customer support tickets.
• Receiving a top performer award in 1998.

Responsible for support of standalone and LAN based PC systems. Key accomplishments included the evaluation, implementation and training of desktop application installations and upgrades. Awarded multiple premium performer awards for outstanding service.

Ms, Information Systems

Bs, Economics

Activities and Societies: Honor Committee, Kappa Sigma