Douglas Oliveira Email and Phone Number

As an SRE team member, I help ensure users are having the best experience possible while using our services and our direct customers (devs) are having a seamless productivity experience. Our core goals are to maintain systems up-to-date, secure and reliable. We host a variety of solutions but main stack is Kubernetes for computational resource orchestration and ArgoCD and ArgoWorkflow for CI/CD implementation. Got experienced in dealing with Helm charts, Kubernetes in GCP and… Show more As an SRE team member, I help ensure users are having the best experience possible while using our services and our direct customers (devs) are having a seamless productivity experience. Our core goals are to maintain systems up-to-date, secure and reliable. We host a variety of solutions but main stack is Kubernetes for computational resource orchestration and ArgoCD and ArgoWorkflow for CI/CD implementation. Got experienced in dealing with Helm charts, Kubernetes in GCP and GitOps operations and automation of CI through workflow generation. Also did improvements in the architecture of our o11y proposal and helped tweak the knobs of cost versus engineering time balance when building this ecosystem.Process maturity, community engagement and tech evangelism are among my day-to-day activities, aiming to make SRE a beacon of good engineering practices throughout our company. Show less

Helped mature the SDLC process by bringing quality assurance best practices. Worked alongside management and devs (developers and devops) to foster a more mature continuous integration experience. Together we brought up test automation (Cypress), continuous inspection (SonarQube), APM (Sentry) and observability (Grafana Cloud and Honeycomb) as well as incident response and change management processes.

Blue Team analyst responsible for install, configure and constantly improve security tools for workstations, infrastructure and the cloud. Managed physical network as well as cloud network security: Checkpoint firewalls, Pomerium (ZeroTrust) and Netskope (SASE) solutions respectively. Used Splunk for analysis, observability pipelines using Cribl for handling data stream ingestion, all this on GCP cloud.

Main role was to support analytical operations using Splunk Enterprise solution. During my time at Cipher, worked alongside a range of very competent and well-minded professionals, keen to provide higher quality deliveries. I did work for Itaú Unibanco being part of the Vulnerability Management team, helping them generate concise reports for management and build integrations for the always expanding solutions that are being integrated under this department's flag.

As a member of the Cybersecurity Incident Response team (CSIRT) , I was tasked with providing support for the first level team and direct contacting our customers.Working with different technologies based in our portfolios, I've dealt with RSA solutions like RSA Archer GRC and RSA NetWitness, and also other vendors like Tenable, Imperva, Palo Alto Networks, Checkpoint, Fortinet, cloud solutions like Anti-SPAM McAfee (EOP), and open-source tools. Continuity of operations and… Show more As a member of the Cybersecurity Incident Response team (CSIRT) , I was tasked with providing support for the first level team and direct contacting our customers.Working with different technologies based in our portfolios, I've dealt with RSA solutions like RSA Archer GRC and RSA NetWitness, and also other vendors like Tenable, Imperva, Palo Alto Networks, Checkpoint, Fortinet, cloud solutions like Anti-SPAM McAfee (EOP), and open-source tools. Continuity of operations and incident handling composed the majority of my roles, but also did support for the solutions I've used during that time, from supporting the operational integrity of platforms like RSA Archer and Netwitness, and in the later, adjustment of alert sources (data ingestion, customized parser creations) and alert rules for our incident response team, and peer customers. Show less

Developed, installed and maintained automation systems for regional Telco (Mobile GSM/3G/4G networks) and ISPs (Metro, xDSL, MPLS networks) with vendors ranging from Nokia, Ericsson, Huawei, Juniper, Cisco and others. Working experience with IBM Tivoli Netcool Configuration Manager (TNCM), NetCool, open source tools like Node-Red, languages like Java (just a little), JavaScript (daily work), Python and Perl (sometimes) for Linux automatons and SQL in RDMS systems.

Provided support readiness and service level guarantees on behalf of Vivo ISP for Itaú Unibanco. Kept an sparse infrastructure composing several service branches updated regarding unavailability, maintenance and overall networking performance, dealing with on-site technicians reliability requirements and overall assistance as needed.I have acquired knowledge and worked with optical network operations (xWDM) for WAN/MAN interconnections, Metro area networks, subscriber… Show more Provided support readiness and service level guarantees on behalf of Vivo ISP for Itaú Unibanco. Kept an sparse infrastructure composing several service branches updated regarding unavailability, maintenance and overall networking performance, dealing with on-site technicians reliability requirements and overall assistance as needed.I have acquired knowledge and worked with optical network operations (xWDM) for WAN/MAN interconnections, Metro area networks, subscriber technologies (xDSL, FTTx), Wi-Fi networks and others. Show less

Systemic follow-up of incidents in the core network for one of the largest private banks in Brazil (Itaú Unibanco S.A), my roles were composed of: executive reporting, incident escalation, asset administration, risk mitigation by reporting and foreseeing issues.Jointly acting to optimize incident response time with our customer partners, helping the mapping of business areas and working with managerial procedures following standardized best practices like ITIL and ISO… Show more Systemic follow-up of incidents in the core network for one of the largest private banks in Brazil (Itaú Unibanco S.A), my roles were composed of: executive reporting, incident escalation, asset administration, risk mitigation by reporting and foreseeing issues.Jointly acting to optimize incident response time with our customer partners, helping the mapping of business areas and working with managerial procedures following standardized best practices like ITIL and ISO 27001.Major technologies that I was exposed to or actively utilized were, among others: SolarWinds for network monitoring, Cisco IOS, IOS XE/XR in DC context, JuniperJunOS and Checkpoint IPSO for enterprise core networking, etc. I've also acquired a good understanding of DC's and ISP design and broadband availability throughout multi-vendor environments, and mission-critical infrastructures. Show less