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Douglas Sanches Email & Phone Number
Head de BPO and Delivery Manager | Driving Operational Excellence and Client Success
at
Meta
1 work email found
@capgemini.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Head de BPO and Delivery Manager | Driving Operational Excellence and Client Success
Location
São Bernardo Do Campo, São Paulo, Brazil
Company size
Who is Douglas Sanches? Overview
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Quick answer
Douglas Sanches is listed as Head de BPO and Delivery Manager | Driving Operational Excellence and Client Success at Meta, a company with 8 employees, based in São Bernardo Do Campo, São Paulo, Brazil. AeroLeads shows a work email signal at capgemini.com and a matched LinkedIn profile for Douglas Sanches.
Douglas Sanches previously worked as Head of BPO & Delivery Manager | Driving Operational Excellence & Client Success at Meta and Client Strategy and Engagement Manager at Inventtis. Douglas Sanches holds Bachelor'S Degree In Philosophy, Philosophy from Faculdade Mar Atlântico.
Company email context
Email format at Meta
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{first}.{last}@capgemini.com
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Profile bio
About Douglas Sanches
Douglas Sanches is a Head de BPO and Delivery Manager | Driving Operational Excellence and Client Success at Meta. He possess expertise in business intelligence, telecommunications, integration, project planning, project management and 42 more skills. He is proficient in Spanish and English.
Listed skills include Business Intelligence, Telecommunications, Integration, Project Planning, and 43 others.
Current workplace
Douglas Sanches's current company
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Meta
20 roles
Douglas Sanches work experience
A career timeline built from the work history available for this profile.
Head Of Bpo & Delivery Manager | Driving Operational Excellence & Client Success
CurrentLeadership and Team Management: Lead and develop a team of Operations Managers and Project Managers responsible for delivering BPO projects to 8 clients. Focus on recruitment, performance evaluation, training and mentoring, building a high-performing team.BPO Portfolio Management: Ensuring efficient resource allocation, adherence to timelines and budgets.
Oct 2024 - Present
Client Strategy And Engagement Manager
As the Client Strategy and Engagement Manager, I drive innovation and strategic partnerships with high-profile consulting firms. My mission is to leverage my expertise in governance, automation, and data analytics to deliver exceptional consulting services that align with client needs and enhance their experience. By developing and implementing strategic.
Aug 2024 - Sep 2024
Automation & Tools Sr. Manager
Management of the technical team for the implementation of omnichannel tools and automations in customer service and contact center operations. Using APIs, RPAs, AIs to provide productivity gains to operations. Management of technology providers. Conducting pre-sales activities, designing and approving solutions to offer new technology projects. Support.
Jan 2022 - Jul 2024
Innovation & Digital Transformation Manager
Leadership of automation projects using RPAs, Artificial Intelligence, Blockchain, Advanced Analytics and Systems integration for process optimization in various types of areas and industries. Tuning solutions with focus to operational autonomy and deployment scalability. Identification of opportunities and fostering of automation. Management and.
Sep 2018 - Jan 2022
Analytics Advisory Manager
Preparing business indicators and opportunities identification of efficiency gain.Leadership on implementation projects of operational and executive dashboards in data visualization tools. Business rules definition and statistical analysis for monitoring operations.I set up the expert teams on analytics projects and business intelligence for the operations.
Dec 2017 - Jan 2019
Planning & Control Manager
Financial management of Real Estate operation from BPO Telefonica project and of maintenance and facilities contracts budget of this client buildings. Follow-up of innovation projects, processes evolution and change management. Preparation of executive reports for the managing directors of the operation.
Aug 2016 - Sep 2018
Service Management Associate Manager
Defining governance models, SLA development, incident management and care of customer complaints to ensure compliance with the provisions of Telefonica BPO contract.Coordination of dedicated support team of service management.
Feb 2015 - Jul 2016
Producer & Internet Show Host
Comportamento Sa
Production and presentation of an internet show about behavior discussed through fictional works.Responsible for defining content, editing and management of the channel.
Feb 2016 - Dec 2016
Business Intelligence Coordinator
Implementation of demand control and distribution activities for the BI team. Meet the demands of the board of corporate clients division. Distribution of sales targets for the regional B2B sales time of telecommunications. Report results to commissioning and sales campaign. Monitoring of update and verification of consistency of information stored in.
Nov 2013 - Jan 2015
Market Intelligence Specialist
Responsible for developing B2B market research to support strategic decisions the board of directors.Conduction of relationship with national and international market research institutes.Specification of customer satisfaction surveys to research institutes.Update of the telecommunications market size for B2B customers and government.
Aug 2013 - May 2014
Business Intelligence Specialist
Responsible to implement and adapt quality methodologies to business intelligence demands and products.Management and disclosure of MIS solution for the company, helping other departments in the composition and publication of indicators.Development of the statistical forecasting model of sales and churn in telecommunications products and.
Feb 2011 - Jul 2013
Trainee Expert
Intensive training to achieve leadership position at one of technologies departments
Sep 2008 - Feb 2011
Import Planner
Parts and accessories importation planning from Asian countries to distribution in Brazil and inventory reposition to electronic tools manufacturing
Jun 2008 - Aug 2008
Logistic Project Sr. Analist
Project manager of contract management new process and system to logistic department control of contracts in headquarter and all Brazilians branches
Nov 2007 - Apr 2008
Cost Analyst
Generation of monthly gross margin gap and savings reports between different strategic models to board staff of distribution of printers to Mercosur market.Balanced Scorecard management and report to Mercosur manufacturing operation board staff.Development of analysis of supply chain costs to support strategic decisions of printers manufacturing to.
Jan 2005 - Jul 2007
Manufacturing And Import Planner
Apr 2004 - Dec 2004
Student
Jan 2002 - Dec 2003
Technical Sales
Informat Technology Ltda.
Jan 2001 - Jul 2001
Support Analyst
Pulsar Tecnologia Em Servicos Ltda.
Dec 1997 - Dec 2000
5 education records
Douglas Sanches education
Bachelor'S Degree In Philosophy, Philosophy
Master Of Business Administration - Mba, Business Analysis, Big Data & Data Science, 9,3
Specialist, Telecommunication Engineering, A
Engineer, Electronical Engineering, 6,5
Technician, Electronics
FAQ
Frequently asked questions about Douglas Sanches
Quick answers generated from the profile data available on this page.
What company does Douglas Sanches work for?
Douglas Sanches works for Meta.
What is Douglas Sanches's role at Meta?
Douglas Sanches is listed as Head de BPO and Delivery Manager | Driving Operational Excellence and Client Success at Meta.
What is Douglas Sanches's email address?
AeroLeads has found 1 work email signal at @capgemini.com for Douglas Sanches at Meta.
Where is Douglas Sanches based?
Douglas Sanches is based in São Bernardo Do Campo, São Paulo, Brazil while working with Meta.
What companies has Douglas Sanches worked for?
Douglas Sanches has worked for Meta, Inventtis, Capgemini, Accenture, and Comportamento Sa.
How can I contact Douglas Sanches?
You can use AeroLeads to view verified contact signals for Douglas Sanches at Meta, including work email, phone, and LinkedIn data when available.
What schools did Douglas Sanches attend?
Douglas Sanches holds Bachelor'S Degree In Philosophy, Philosophy from Faculdade Mar Atlântico.
What skills is Douglas Sanches known for?
Douglas Sanches is listed with skills including Business Intelligence, Telecommunications, Integration, Project Planning, Project Management, Supply Chain, Business Analysis, and Key Performance Indicators.
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