Douglas Bender Email & Phone Number

North Charleston, Sc, Us

Lenexa, Kansas, Us

Winston-Salem, North Carolina, Us

Us

New York, Ny, Us

• Audited sensitive client documentation for best practices compliance. Compiled daily and monthly reports for management on issues that were not to compliance standards.• Research and resolve client issues that arise on Asset Servicing account set-up compliance issues.• Successfully tested and completed new client service platform for best practices account set-up.• Assisted projected management of new COBB on boarding platform.• Reviewed, managed and trained associates on platform project plan.• Audited high profile client documents for legality and compliance with strict attention to detail.• Audited internal client identification set up to confirm anti-money laundering process was followed.• Prepared audit review of high risk sensitive procedures for Best Practices Asset Serving and compliance.• Followed and implemented complex test plans to implement new business platforms of COBB, GSP and CMS.• Prepared training material and procedures for new processes.• Online training for onshore and offshore associates in India

New York, Ny, Us

• Selected for 3 month assignment in Pune, India as a Subject Matter Expert. o Created materials and trained 8 new BNY Mellon employees in India in all aspects of the Class Action Filing Processes and Procedures.• Communicate with various internal and external groups to determine claim eligibility• Assist in the training of new staff in the procedures and policies of class actions• Analyze trade activity to determine claim eligibility and file claims with the claims administrator. Review and reconcile deficient claims• Analyze trade activity through CMS • Aid in the testing, reviewing and implementation of new GCX database

Wilmington, Ma, Us

• Responsible for store P&L, overhead, staffing and sales training.• Trained managers in region on Sales Tracking system.• Responsible for developing sales leads and customer service• Increased store annual sales volume by 36% within first 12 months as Manager • Supervised 2 Sales Representatives

Master'S Degree, Organizational Leadership

Bachelor Of Science (Bs)