Douglas Calhoun Email & Phone Number

Upper Marlboro, MD, US

Washington DC

As a Team lead Tier II hardware support and expert computer specialist for specified projects. Responsible for Managing analyzing, planning, and coordinating The escalation ticket process of the service desk. Work with SCCM and Active Directory to move objects for reimage windows 10 upgrade. Provides detailed oral and written Presentations to senior.

Washington DC

Managed law enforcement sensitive Intel database for ICE National Gang Unit (NGU), Applications Help desk, and User accounts., assesses data sets and determines reporting requirements by identifying the appropriate interpretation of the data to meet a customer requirement in the application. Support software developers troubleshooting testing installing.

Joint Base Mcguire NJ

Manage policies and standard operating procedures. For Air Terminal Operations to include passenger/cargo terminals, Physical security all Areas, fight line access and special military controlled areas. Supervise Manage and train Air Terminal Operation personnel to oversee and control the logistic of Airport Operations at McGuire AFB to include Passenger.

Lorton VA

Conducted annual Contingency Planning and testing and analyzing vulnerability scans completed by the Security Operations Center (SOC).Ensure that protective measures for physical security and environmental threats are in place at datacenters to include deadbolt locks and badge access on doors, placement of electrical wiring and all physical controls.

Washington DC

Manage IT programs and resources to support Homeland Security Investigation, (HSI) Agents, Experienced diagnosing, troubleshooting, resolving customer Field Agents immediate concerns regards to hardware, software installing, configuring and testing ICE law enforcement Applications. Responsible for outstanding customer service interpreting IT guidelines to.

Arlington VA

Managed 24/7 Helpdesk for Joint Automated Booking System (JABS) application hardware and software support, 5 test Labs, Computer hardware/JABS supply depot and a Tier-2 & 3 Help Desk with 8 Analyst. Coordinated (JABS) Help Desk responsibilities from previous contractor to SRA.Initiated effort to set up New Help Desk facilities, equipment, to include.

Fort Washington PA

Managed, maintained and troubleshot systems for corporate office and remote locations. Monitored remote backup, restoration system, and security concerns, special projects. Assessed computer, network and physical security vulnerabilities, and report findings to senior management with recommend corrective action.Configured and managed user access.