Douglas Calhoun Email & Phone Number

Upper Marlboro, Md, Us

Washington Dc

As a Team lead Tier II hardware support and expert computer specialist for specified projects. Responsible for Managing analyzing, planning, and coordinating The escalation ticket process of the service desk. Work with SCCM and Active Directory to move objects for reimage windows 10 upgrade. Provides detailed oral and written Presentations to senior management and all related stakeholders. Give technical advice to the team and ensures completion of work assignments by members of Hardware team and associate Teams. Track ticket progress and completion with Service Now. Operates, maintains, and manages systems to support the FCC mission. Installs, configures, troubleshoots Hardware, VTC Audio/Visual conferencing WebEx and other type training setups related distance training and business communication to support web, application components and VDI. Plans and conducts analysis of projected work processes and operational practices that affect the local server infrastructure, with the goal of resolving unusual problems. Coordinates and meets with customers and employees, including contractors, to troubleshoot problems as part of the ITC escalation process for internal and external customers associated with effective systems operations.

Washington Dc

Managed law enforcement sensitive Intel database for ICE National Gang Unit (NGU), Applications Help desk, and User accounts., assesses data sets and determines reporting requirements by identifying the appropriate interpretation of the data to meet a customer requirement in the application. Support software developers troubleshooting testing installing, removing, managing software and NGU version upgrades. Worked with OCIO to resolve connection issue, server firewall, and system backup upgraded additional application feature and connect to other gang nodes and ICE application to include Enforce and Falcon case management systems. Work with ISSO to maintain compliance with federal security profiles identify and mitigate vulnerability scans. Last work with Intel analyst and field Agents to develop a new training environment. Brief Management both oral and written on detailed status of ICE application, users, and Intelligent requirements. Obtaining, examining and evaluating case management records with Gang intel Records. Provide FOIA guidance when necessary and Change management input.

Joint Base Mcguire Nj

Manage policies and standard operating procedures. For Air Terminal Operations to include passenger/cargo terminals, Physical security all Areas, fight line access and special military controlled areas. Supervise Manage and train Air Terminal Operation personnel to oversee and control the logistic of Airport Operations at McGuire AFB to include Passenger Services Air Fright. Loading, insure on time departure and secure communication of classified flight schedules and mission information. Monitor custom processing of international flights. Provide technical assistance and leadership for the Information Technology support team, Officers and Managers and fellow co-workers. This involves the planning, coordinating, analysis, developing and maintaining of a variety of Access Database; hardware and software. Preparing portions of annual and monthly reports, analyzing relationships among existing policy requirements, Federal /military programs, and transportation security industry activities. Prepare action plan for movement of internal/external passenger and troops as it relates to military, federal or national emergency.

Lorton Va

Conducted annual Contingency Planning and testing and analyzing vulnerability scans completed by the Security Operations Center (SOC).Ensure that protective measures for physical security and environmental threats are in place at datacenters to include deadbolt locks and badge access on doors, placement of electrical wiring and all physical controls required to comply with the NIST 800-53 controls .Complete security awareness and related training programs and distribute security awareness information to the project teams/user community as appropriate. Monitored detected and analyzed network traffic for anomalies/malicious activities: provided Incident response. For the ICE Security Operations Center (SOC)/Provide threat and vulnerability analysis Responsible for ensuring legal compliance with proprietary software, copyright, licensing, and privacy laws/regulation related to all assigned systems. Investigating, documenting and reporting information security issues. Monitor system activity. ICE law enforcement Application support for Telephone company subpoena generator (TCSG) and Pen-Link, provide local desktop support, to include modification as requirements change reviewing technical and design specifications; planning and coordinates implementation of process improvement methods and concepts to improve the quality of ICE software products. Assist in writing proposal to stand up new site. Test and troubleshoot application problems in the field, setup training environments for internal and external class. Work with OCIO to resolve a connection issue to a server outside of the firewall, Work with Software Developer to upgraded additional application feature in Pen Link. Work with all areas of Technical operations for hardware/software support outside of Government/DHS/ICE infrastructure

Washington Dc

Manage IT programs and resources to support Homeland Security Investigation, (HSI) Agents, Experienced diagnosing, troubleshooting, resolving customer Field Agents immediate concerns regards to hardware, software installing, configuring and testing ICE law enforcement Applications. Responsible for outstanding customer service interpreting IT guidelines to Executives and administrative ICE staff. Manage HSI Quick response team. in regards to all computer Smart phones and VTC related issues, Security, and related resource location and personnel information to update Sunflower asset management Application more accurately. Coordinated and create a relationship between DHS, CBP, and ICE to also include the SOC/NOC in support of Federal Law Enforcement Application for Agents at HQ Washington DC.

Arlington Va

Managed 24/7 Helpdesk for Joint Automated Booking System (JABS) application hardware and software support, 5 test Labs, Computer hardware/JABS supply depot and a Tier-2 & 3 Help Desk with 8 Analyst. Coordinated (JABS) Help Desk responsibilities from previous contractor to SRA.Initiated effort to set up New Help Desk facilities, equipment, to include providing remote connectivity into DOJ Help Desk ticket tracking system. Give direction on troubleshooting Active directory, network support issue across multiple agency’s Networks as it relates to the JABS applicationsManaged depot consisting of 10,000 pieces of equipment and supplies for replacement of DOJ Agency’s sites. Create an inventory management system and reports to DOJ. Manage all analyst schedules to accommodate west coast and other location with minimum over time. Managed 5 unique agency Labs for development and testing of software and hardware. Monitor and control 24hr escalation process.

Fort Washington Pa

Managed, maintained and troubleshot systems for corporate office and remote locations. Monitored remote backup, restoration system, and security concerns, special projects. Assessed computer, network and physical security vulnerabilities, and report findings to senior management with recommend corrective action.Configured and managed user access, passwords, permissions, and restrictions on Solaris, Windows and Mac (LAN and wide area network (WAN). Install and Cisco router, and deployment 6500 catalyst switches for IDF /MDF rooms, mount and racks, and control and manage access. Configured tape autoloaders, verified back-up data integrity, and initiate offsite data storage and tape-rotation service with special vendor. Installed, configured, and maintained secure network, involving direct, hands-on work with servers, hubs, routers, switches, IBM mainframe software/hardware and all communications resources. To include Avaya Telecommunication Phone Switches, Installed Anti-Virus Protection, and automated routine nightly scanning, proactively monitored virus bulletins and alerts, and regularly downloaded and installed latest virus signatures. Optimize servers’ performance through upgrade software and hardware. Desktop engineering installation and configuration, images Servers PC/Laptops and MAC’s with use of MS SMS and Ghost software. Work with Facilities Planning to support AutoCAD space planning, design to include knowledge of fire code and working with contractors