Controls the direction of the companyDecides budgets for all departmentsTargets and initiates business partnerships with other companiesDrives the culture of the businessOversees employment and ensures there are enough staff (and the right people)Manages senior managersGenerates new business and gives approval of new projectsResponsible for day-to-day decisionsIdentifies risks and ensures appropriate strategies are in placeEnsures the correct practices are being metDrives profitability of the business

Ensure the Branch is open and ready to conduct business each business day. Delegate various operations dutiesto the Customer Service Manager and/or branch staff while maintaining overall administrative responsibility. Assist customers seeking to apply for personal and small business loans, including but not limited to:o Interview applicants and explain loan programs and requirements.o Collect financial and other pertinent data for submission to centralized underwriting.o Inform prospective borrowers of loan commitment, proposal, or denial.o Manage customer contact during application, underwriting, approval/denial process.o Finalize loan closing, document signing, and funding with borrower.• Depending on branch staffing structure, potentially provide loan portfolio management for a limitednumber small business lending customers (usually up to 25 relationships)Collection of borrower financial data, collateral inspections, or other items required for ongoingportfolio maintenance.o Monitoring loan repayment activities and taking necessary action to collect from past-due accountso Provide such customer services as explaining savings and checking programs, opening new accounts,approving checks and transactions that tellers could not transact routinely, and dealing with difficultcustomers. Maintain working knowledge of both personal and business electronic banking products includinginternet/mobile services, cash management and electronic payment solutions. Ensure the Branch balances all transactions at close of each business day. Help tellers and others resolvebalancing problems and authorize over/short adjustments. Conduct “surprise audits” as necessary to verifyaccuracy of teller balances. Ensure ATM’s are serviced and operational during business hours and are balanced each day. Collect bad checks taken at the Branch and delinquent overdrafts as well as losses resulting from ATMtransactions.

Managed North Florida Region that consisted of 35 Branches and 700 FTE ranging from Orlando to Pensacola. Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.Implements trade promotions by publishing, tracking, and evaluating trade spending.Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.Accomplishes sales and organization mission by completing related results as needed.