Douglas Fleming Email & Phone Number

Croydon, Pa

• Oversaw all aspects of operations, production, logistics, and quality control.• Managed the end-to-end contract bidding process, from identifying opportunities to submitting winning proposals valuing at 70 million dollars. • Spearheaded the development and execution of client engagement strategies.• Developed and implemented comprehensive operational strategies to increase revenue by 25%. • Collaborated with cross-functional teams to address client needs, resolve issues promptly, and ensure seamless service delivery.• Evaluated overall company and employee performance by gathering, analyzing and interpreting data and metrics.• Conducted regular check-ins with clients to gather feedback, identify areas for improvement, and communicate new product features.• Reviewed financial information and adjust operational budgets to promote profitability.• Managed relationships/contracts with external partners.• Led a team of managers and employees, providing guidance, mentoring, and performance evaluations.• Implemented, reviewed, and modified company policies and procedures.• Supported the HR department in staff management, hiring, termination, and disciplinary actions.

• Managed a property management portfolio, valuing at 40 million dollars, for various GSE and servicers. • Implemented various strategies and improvements reducing the average cost per inspection resulting in savings of over 1 million dollars per year.• Reduced overhead costs by 10% by improving the efficiency of each department.• Established and maintained contractor relationships, negotiating contracts and terms to optimize procurement processes.• Oversaw the timely completion of inspections, initial securing, bids, and the conveyance of foreclosed properties.• Created reporting to analyze on time completion rate and quality scores of various contractors.• Tracked and analyzed key performance metrics to assess the effectiveness of business development initiatives and make data-driven decisions.• Wrote business proposals for GSE and servicer contracts• Developed data driven strategies resulting in more accurate bidding processes. • Created a SOP and OKR for each department to improve training procedures.• Coordinated with contract managers to assist with communication to the clients.• Inspected and audited preservation work completed.• Reviewed solicitations and technical data packages to identify contract requirements.

• Oversaw the timely completion 30,000+ inspections, initial securing and bids of 100+ new vacant properties, and the conveyance of 30+ foreclosed each month.• Coordinated daily with 3 contract managers to assist with communication to the clients.• Reviewed properties to ensure they meet insurers standards/requirements.• Conducted initial reviews on new properties to build a scope of preservation work needed. • Completed Quality and audit reviews on preservation work and inspection forms submitted by the contractors. • Sourced and onboarded new preservation and specialty contractors. • Negotiated pricing with contractors and client.