Doug Kabaker Email & Phone Number

Plainfield, Illinois, United States

VitalSource acquired Akademos in March 2023Increased top line revenue by 15% YOY through increased focus on KPIs driving customer behavior. Instituted Customer segmentation plan and redesigned Account Review process to deliver increased value to partners and reduce time needed to create presentations. Designed and implemented documentation and internal wiki to improve new hire onboarding and compliance process around customer-facing task management.

Plainfield, Il

The Woodlands, Tx

The Woodlands, Tx

Responsible for creation and implementation of all Client facing initiatives for start-up organization – Proactive Support, Onboarding, Training and Reporting.♦ Initiated design of CRM processes, phone system, training manuals, Client reporting and Onboarding processes. Liaison between Sales and Product Development teams, fostering weekly review calls to drive collaboration between teams. Drove client-facing meetings to discuss improvement opportunities and design dealership processes to take advantage of product capabilities. Conducted internal and external training, and designed training process for team to follow.

Charlotte, North Carolina, United States

Plainfield, Illinois, United States

Set clear expectations for team engaged in sales efforts for all Tier 2 and Manufacturer accounts for company specializing in creating integrated marketing campaigns and running trade show operations.♦ Reorganized and tightened sales division to better align staff directives with company objectives, including creation of a sales playbook, and expanded team's product knowledge, which improved ability to offer clients relevant solutions. Spearheaded a new approach which enhanced relationships and created new opportunities within $4M book of business.♦ Kept team positive during volatile changes, including sale of company, the 2019 UAW strike, and the outbreak of COVID-19. Despite the issues, empowered team increased revenue by 10% for the year's largest show.

Plainfield, Illinois, United States

Recruited high achievers from individual markets in the upper Midwest region to form a team, and then created a culture of collaboration and accountability that hadn't existed in the organization. ♦ Focused on omni-channel campaigns for large auto dealers and groups. Team exceeded $8M in annual sales, focusing primarily on Digital products like SEO, SEM, Digital Display, 3rd party marketplaces (Cars.com) and multiple re-targeting products.

Atlanta, Ga

Directed client relations for auto services company involved in three out of four car purchases in the US and Canada. Conducted detailed operational analysis and presented needs assessment to executive leadership, articulating a customized remedy to address critical client issues for major accounts, including operations, specialized reporting, KPI's, budget control, inventory, and follow-up.♦ Built new Strategic Accounts Support unit from scratch, to maintain and develop ongoing business relationships with 220 key accounts, such as Asbury, Hendrick and Penske, representing 27% of segment’s overall revenue.♦ Delivered influential personal presentations that grabbed the attention of companies and helped promote and maintain long-term, mutually beneficial partnerships.♦ Bridged communication between departments to streamline problem resolution efforts, develop more detailed reporting, and find ways to enable sales team to perform at optimal levels

Plainfield, Illinois, United States

Dealertrack, was acquired by Cox Automotive in 2004. Partnered with human resources to smooth integration of more than 35 customer service representatives into new company culture, including changing processes and procedures to align with new product offerings.♦ Advised senior executives on strategic initiatives to align people, processes, and technology to better manage future growth, including a complete overall of customer service operations.♦ Created new department, including choosing location, hiring personnel, designing CRM processes, training staff, and a comprehensive command structure. Encouraged cross-functional communication, employee input and performance recognition.♦ Conducted process audits to find issues and implement corrective actions, which resulted in 75% reduction in call hold time; 50% decrease in call abandonment; and 50% fewer unexcused absences.

Bachelor Of Science, Marketing And Finance, Specialization In International Business

Master Of Science - Ms, Sports Administration