Amanda Yeager Email & Phone Number

South Carolina

Conduct client training sessions and quarterly meetings, leading to higher client utilization of application and an increase in exceeding goals across 780 clients in U.S. Southeast territoryDevelop client journey mapping, resulting in enhanced client experience across client success teamImplement internal workflows to identify bottlenecks and improve.

Tuscaloosa, Alabama, United States

• ️ Cultivate rapport with client representatives, including digital and marketing staff members through routine and scheduled interactions to review current digital campaigns and present new opportunities
• ️ Develop and advise on marketing strategies by understanding client expectations, assessing feasibility, and identifying marketing and advertising opportunities for clients managing $10M+ post-sale revenue
• ️ Lead creative development process in collaboration with sales and ad design resources to ensure right product mix and advertising assets are optimized by platform and will achieve client marketing objectives
• ️ Proactively manage relationships with key internal and external vendors to ensure deliverables meet agreed-upon specifications, deadlines, and standards
• ️ Monitor, evaluate, and leverage standard processes and resources to manage campaign performance and determine improvement opportunities
• ️ Troubleshoot and resolve performance issues using best practices and support resources while creating new, innovative solutions to meet the changing needs of clients

Marinette, Wisconsin, United States

• ️ Led, developed, and inspired culture transformation by building trust with workforce and being an enthusiastic team player with a strong drive to create a positive work environment
• ️ Partnered with various business partners and other key stakeholders to develop specific actions to ensure effective roll-out of HR programs and employee communications
• ️ Built talent capability through the recruitment and onboarding process
• ️ Provided counsel and coaching to managers regarding employee practices, policies, and employment law, including individual employee relations issues, performance management, and discipline
• ️ Delivered strong solutions focused on addressing employee issues and driving appropriate solutions

Marinette, Wisconsin, United States

• ️ Quoted Homeowners and Auto Insurance to new and existing customers and wrote policies
• ️ Submitted claims to insurance carriers and assisted customers with payment and insurance questions
• ️ Implemented procedures to reduce the use of paper and digitalized documentation with new management system software

• ️ Migrated data and workflows to CRM that aligned new ticketing system for call center and streamlined workflow across departments
• ️ Created and maintained provisioning process manual and facilitated training of employees in submitting orders in Web-Based portals
• ️ Assisted in implementing new ordering procedures with Microsoft CRM program
• ️ Supported programming and installation of over 500 phones for BP Gulf disaster