Douglas Lyons Email & Phone Number

Needham, Massachusetts, United States

• Led the fully distributed technical writing and editing team as they processed and improved hundreds of creative, marketing, and ecommerce pieces, week over for week, in support of two in-house brands.
• Copyedited long- and short-form content, instruction books, packaging, and digital and social advertising campaigns alongside the team. Spearheaded additional client brief/spec-based quality assurance, preventing.
• Provided thought leadership and crafted an action plan around agile process improvements to enable equitable distribution of workload, efficient creative resource allocation, and cross-training and internal resiliency.

Greater Boston Area

• Creative aerial photography and videography for marketing and advertising, commercial and residential real estate listings, and event coverage.
• Comprehensive mapping and remote visual inspections of infrastructure, roofing, and tree cover for prebuild documentation, insurance claims, and site progression updates. Proficient with DroneDeploy automated mapping.
• Aerial project management and consulting services.
• Recent clients include SunBug Solar, Atlantic Retail Properties, Kyle Zick Landscape Architecture, BRIGS Property Management, the Massachusetts Horticultural Society and the Gardens at Elm Bank, Coldwell Banker.
• douglasolyons.com

Burlington, MA

• Led the 12-person editorial team to 99%+ accuracy ratings, quarter over quarter, ensuring flawless content and functionality for major retail clients’ email marketing campaigns; clients included Ralph Lauren, Tiffany &.
• Drove resource planning, workload balancing, hiring and training of full-time and contractor staff, and QA methodology coaching.
• Instituted a Jira workflow system to more efficiently manage editorial requests, increase projects’ visibility, and unify distributed teams. Wrote supporting process documentation and led division training sessions on.
• Forged a partnership with the creative services team to augment its freelance copyeditor pool with editorial team members, yielding reduced project costs and increased speed to market as well as growth opportunities.
• Proofread day-to-day, rush, and ongoing project work alongside the editorial team, with a focus on grammar, consistency in brand and style, readability, and legal compliance.

Burlington, MA

• Executed editorial content review and functionality testing on email marketing campaigns for Dell US, Dell Canada, Alienware, and Dell Latin America.
• Evaluated developer output throughout the production process, from initial build to regression and final testing, to ensure flawless execution against client briefs.

Boston, MA

• Copyedited marketing and advertising content for Fidelity Communications + Advertising, Fidelity Investments’ award-winning in-house agency, with a focus on message, grammar, brand and style, and legal compliance.
• Promoted to the company newspaper’s production editorial team.
• Instituted QA methodology–derived processes to eliminate functionality and usability errors from client-facing online fillable forms; a 90% drop in post-agency errors was achieved. Wrote documentation and led training.
• Executed and refined production-level test cases for Fidelity websites, animated banner ads, and semi-automated emails, reducing outsourced QA costs and increasing speed to market.
• Promoted to group technical specialist to troubleshoot tools and processes, and work one on one with team members to resolve tools-related questions.

Boston, MA

• Proofread for the high-volume Fidelity Communications + Advertising in-house agency, subjecting print ads, marketing collateral, and forms to a proprietary style guide, the Chicago Manual of Style, and Web-based fact.
• Conducted black box testing of email campaigns and live Fidelity.com pages and microsites.