Reduced shrink by $210,000 in first year.Called and coordinated with police, fire and EMT services.Immediately reported fires, accidents and other safety hazards.Monitored access control systems, including CCTV systems for nefarious activities.Monitored loading dock and recorded all activity in daily officer report.Patrolled premises regularly to maintain safety of employees and visitorsDetained individuals when necessary to prevent security breaches.Checked and secured building entrances.Mitigated risk and oversaw internal and external shoplifter apprehension and detention.Managed asset protection program, including strategic planning to reduce theft and fraud.Reduced shrink through uniquely tailored series of measures of protecting company assets.Built cross-functional relationships with business partners (e.g.: Macy's, JC Penny's, Nordstrom, etc.) to reduce theft.Documented, prosecuted, and closed 100+ cases with the Florida State's Attorney's Office involving crimes of Petty Theft, Grand Theft Larceny, Disorderly Conduct, Trespassing, Assault, Battery, and Public Intoxication.Increased apprehensions by 800% and apprehension dollars by 200% by motivating and coaching direct reports from "star" employees strategically placed in sight of high profile brands for optimum recovery as well as 360° floor coverage augmenting 100% guest interaction.Identified, captured, and prosecuted a multi-million dollar theft ring tracked from North Carolina down to Miami, FL. Result: 12 individuals from Kentucky facing multiple charges of theft. Apprehension made in partnership with local law enforcement agencies during New Year's Sale 1/1/2015.Reduced loss by facilitating training programs on loss prevention, policies and operations. Conducted thorough investigations of theft-related issues

Utilized local store marketing techniques to increase patronage of target demographics13-18 years +2%; 18-35 years +18%; 35-45 years +36%; 45-55 years +28%; 65+ years +4% (based on surveyed results over three quarters) Developed, hosted and maintained “Open Mic Nite” Tuesday labor costs exceeded standards anIncreased Tuesday night sales + 23%Conducted drop advertising, identifying and visiting businesses in 15 mile radius to promote catering salesPromoted product with high ROI through active sampling during peak sales hours Committed to consistently personifying café standards of food safety and cleanlinessTemperature control, rotation, Secured company financial goals through: Cost effective purchasing Realistic sales/labor forecasting Profit and loss accountability and reconciliationThorough training reducing labor costs Lead, motivated and protected staff through: Continuous improvement plans Hip to hip training Low/No Cost Incentive plansMaintained a safe, sanitary and inviting café with high morale and motivation leaving guests and staff eager to return

Developed an annual promotional event at Friendly’s; Norfolk, VA “Free Ice Cream Day”Promoted event through local media secured participation of local police, firefighters, The Girl Scouts and Boy Scouts of America, and 4H ClubArranged for local entertainers and services to self-promote at Friendly’s event, providing entertainment at no cost to the companyManaged front and back of houseService Operations: Production, Prep, Inventory, Facility Maintenance, Employee Relations: recruiting, training, performance evaluations, promotions and disciplineGuest RelationsInteractive, attentive, empathetic, at your serviceAnalyzed guest feedback through PeopleAnswers.com to identify areas of opportunity and increase overall guest satisfaction ratesLead by example with genuine concernOpen-door policy; communication is keyEnsured a seamless transition during corporate reorganization/revocation of franchise

Trained and certified +450 sailors in Basic and Advanced Security Reaction Force.Force Protection Training Team Instructor.Support Operations Global War On Terrorism/ Operation Iraqi Freedom GWOT/ OIF/.Interdiction of human trafficking, narcotics, firearms, weapons and contraband.Responsible for garnering and processing raw intelligence and bio-metrics gathered on operations for assimilation and analysis. Developed insights into intentions of intelligence targets by synthesizing information from disparate sources.Responsible for verification and reconciliation of cargo manifest against inventory onboard.Trained to act as spokesperson.Communicated cultural considerations of host nations to DOD personnel.Publication, Public Relations, Writing, and Announcing.Published written information in compliance with AP Stylebook, free from opinion and hyperbole.Gathered and verified factual information regarding stories through interviews, observation and research.Coordinated training schedules and filed crucial administrative paperwork.Maintained complete accountability during redeployment of all sensitive items and communication equipment.Completed multiple fire prevention safety training.Prepared operation plans and orders to support security of resources and installations.Patrolled restricted areas and authorized access for permitted personnel.Performed reconnaissance operations in The International Recommended Transit Corridor (IRTC) to augment defense of commercial waterways in support of the Global War on Terrorism (GWOT). Defused hostile situations with superior negotiation techniques.Worked closely with tenant commands, the naval station and ship security officers.Recognized by Commanding Officer for delivering high performance, which resulted in increased responsibility over peers.Effective decision-maker in high-pressure environments.Maintained and accounted for all firearms.

Managed 4 kiosks, 2 Honeydew Donuts and 2 NesCafés on MA Turnpike.Sub-contracted by MCOPCO to franchise collaborators.Offered position by company recruiter who observed my performance as a shift supervisor at Dunkin Donuts at 17 years old.Supervised operations from ground up, recruited staff, ordered small wares and created maintenance calendar.Trained at Corporate HQ, Subsequently cross trained in contracted franchise operations.Hired and trained [105] full and part-time employees in inventory practices, POS systems and product knowledge, resulting in [100]% customer satisfaction ratings our first year.