Douglas Mcclain Email & Phone Number

22300 Haggerty Rd, Northville, Mi 48167

As a Trainer II specializing in the Attendance on Demand software, I undertake a multifaceted role in training diverse stakeholders, including clients and technicians, on the effective utilization and configuration of the software. My responsibilities encompass designing and delivering comprehensive training programs through both online instructor-led sessions and video-based training modules.1. Client Training: Conducting online instructor-led training sessions tailored to the needs of clients, focusing on the effective use of Attendance on Demand for attendance tracking, scheduling, and workforce management. Ensuring clients gain proficiency in navigating the software, understanding its features, and leveraging its capabilities to optimize their operations.2. Technician Training: Providing training and guidance to technicians responsible for configuring Attendance on Demand software for client organizations. Equipping technicians with the knowledge and skills required to set up and customize the software according to client specifications, ensuring seamless integration with existing systems and workflows.3. Online Instructor-Led Training (ILT): Developing and delivering engaging ILT sessions using virtual platforms, facilitating interactive discussions, demonstrations, and hands-on exercises to enhance participant learning and retention. Adapting training content to accommodate varying skill levels and learning styles among participants.4. Video-Based Training: Creating video-based training materials to supplement instructor-led sessions, offering on-demand access to instructional content for clients and technicians. Producing high-quality video tutorials, walkthroughs, and demonstrations to provide step-by-step guidance on software setup, configuration, and usage.

Livonia, Michigan

As a Trainer for Attendance on Demand, I am responsible for providing Web Based and instructor-led training (ILT) to users of Attendance on Demand, Channel Partner technicians, and internal resources. I also create detailed instructional manuals and job aids for specific end user functionality.

Livonia, Michigan

As the senior most Technical Services Technician, my duties included:Converting Client Data in preparation for import, Testing new system configurations to verify Pay Rules, Troubleshoot and resolve various issues with time clocks and the AoD / AE system, Communicate complex instructions and/or issue resolutions in such a way that it can be easily understood by non-technical users, configure the user interface of AoD databases per client requests, and serve as a mentor / trainer to my fellow technicians and support staff at Attendance on Demand.

Livonia, Michigan, United States

As a Quality Technician, I worked within and for the quality goals of the company by verifying the conformance of products to customer requirements. Responsibilities included working with manufacturing to ensure customer satisfaction.

Fort Gordon, Ga

Information Technology Systems Specialists have the great responsibility of maintaining, processing and troubleshooting military computer systems and operations.

Livonia, Mi