Douglas Mcmillan Email and Phone Number

• Support in leading fulfillment team 3-5 members based on day workload or communication from leadership• Made sure all orders where picked accurately, on time, and organized for sorting (drive-up, in store pickup, or shipped out) to meet guests needs and company guidelines• Trained new team members on the processes, expectations of fulfillment work center and the equipment use and safety• Resolve issues quickly when it came to guest needs with orders or team needs• Keep fulfillment work center organized, supplied, and ready to go each work day

Assisted in leading backroom team 3-5 members when needed based on day workload• Assisted vendors when bringing in or taking out merchandise (credits, defectives, returns) to verify accuracy of the merchandise and properly filled out documentation• Trained new team members• Stocked and recovered merchandise to maintain the appropriate store visual presentation• Processed new merchandise from the freight and shipping department to the floor• Provided top level guest service to all customers• Scanned merchandise into proper areas of backroom for storage and pulled when needed for store or guests/customers• Completed daily audits for location accuracy, expiration dates, and inventory checks• Ensured compliance in stockroom and customer floor regarding freshness for food or other perishables guidelines

• Supervise inventory control in the Houseware's and Men's departments and fix issues• Control the image and presentation of both departments based on season, company guidelines for current promotions, and identify opportunities for increased sales• Executed ad sets, price change, return to vendor, and other preplanned workloads for each week so that teams could better manage workloads when time came to do them• Communicate with upper management team for all associate work performance, departmental issues as needed, and suggestions for improvement• Responsible for training/orientation, workflow, and leading 1-5 sales associates• Supervised price change, merchandise reset, and ad signing teams of 1-10 associates depending on days workload and kept teams on task to make targeted goals