• Streamlined IT support activities, resulting in 30% faster problem resolution and knowledge sharing,ultimately increasing overall operational efficiency.• Provided timely and efficient technical support to end-users, resolving hardware and software issuesto minimize downtime and ensure smooth operations.• Conducted troubleshooting and problem-solving to identify root causes of technical issues,implementing effective solutions to improve system performance and… Show more • Streamlined IT support activities, resulting in 30% faster problem resolution and knowledge sharing,ultimately increasing overall operational efficiency.• Provided timely and efficient technical support to end-users, resolving hardware and software issuesto minimize downtime and ensure smooth operations.• Conducted troubleshooting and problem-solving to identify root causes of technical issues,implementing effective solutions to improve system performance and functionality.• Collaborated with cross-functional teams to deploy and configure new desktop systems, ensuringseamless integration with existing network infrastructure.• Documented and maintained accurate records of all IT support activities, including softwareinstallations, hardware repairs, and troubleshooting steps, to facilitate future problem resolution andknowledge sharing Show less

Provided timely and efficient technical support to end users, resolving hardware and software issuesto minimize downtime.• Conducted system diagnostics and troubleshooting to identify and resolve network connectivityproblems, ensuring seamless operations.• Installed, configured, and maintained desktops, laptops, and peripherals, optimizing performance andfunctionality.• Collaborated with IT team members to implement and test software updates and patches… Show more Provided timely and efficient technical support to end users, resolving hardware and software issuesto minimize downtime.• Conducted system diagnostics and troubleshooting to identify and resolve network connectivityproblems, ensuring seamless operations.• Installed, configured, and maintained desktops, laptops, and peripherals, optimizing performance andfunctionality.• Collaborated with IT team members to implement and test software updates and patches, ensuringsystem security and compliance with company protocols.• Implement and integrate Local Area Networks (LAN) and Wireless Local Area Networks(WLAN)• Assisted in setting up servers, racks, switches, cabling, labeling, and organizing hardware. ·Monitored the data center's performance, including temperature, power consumption, and networkconnectivity · Updated documentation related to equipment inventory, network configurations, andstandard operating procedures Show less

• Coordinating support requests from clients to assist with repairs and maintenance Troubleshootingissues with Lear Car2U system,• assisting clients with setup and use Coached a team of 4 on product knowledge• Mentored new employees after onboarding period, ensuring best practices were followed• Designated point of contact between leadership and team, mitigating issues before escalation

• Developed extensive product knowledge around AT&T and their services• Audited and managed inventory on all hardware solutions• Supervised a staff of 4 designing scheduling, managing invoices, and maintaining operations standards.