Project Manager responsible for implementation of upgraded Data Analytics platform.• Managed implementation of platform and supporting infrastructure.• Worked with vendor to manage agile development.• Analysis of requirements for onboarding new data sources.• Planning data migration from existing systems.• Planning end user training program.• Managed user acceptance testing.• Regular reporting on project progress.• Participation in Threat Risk Analysis.• Process design for implementation.

Project and Program Management Consultant.

• Owned all ITSM standards, processes and Atlassian/ServiceNow platforms.• Successfully transitioned Atlassian Jira Service Management (JSM) to ServiceNow ITSM/ITOM,including complete service catalogue.• Implemented Asset Management, Change Management, Incident Management and ProblemManagement processes in ServiceNow, including supporting Risk Management Framework andDiscovery services.• Ensured IT Audit support and Regulatory Compliance for ITSM systems and processes.

Project Management for the ITIL, Azure Redesign and Disaster Recovery Testing projects. Project planning and financial management. Stakeholder and Risk Management. Facilitated project meetings, documented minutes and produced project reports. Managed risks, action items, issues, and decisions (RAID).

Project Management for Digital Transformation and Cloud Migration projects. Business Development for emerging technology: Azure & AWS Cloud, Artificial Intelligence, Chatbots. Business Analysis for ew opportunities. Managed a team of FT Software Developers and Business Analysts. Partner Relationship Management and Collaboration. RFP and RFQ responses. Governance for PMO best practices.#Agile, #ProjectMaagement, #DigitalTransformation, #CloudMigration, #Thirdstream, #Onboarding, #CreditUnion, #Implementation, #BusinessDevelopment, #SolutionDevelopment, #EmergingTechnology, #Cloud, #Azure, #AWS, #GCP, #ArtificialIntelligence, #AI, #Chatbots, #BusinessAnalysis, #Leadership, #TeamManagement, #SoftwareDevelopment, #GIS, #PartnerManagement, #VendorManagement, #RFP, #RFQ, #ProcessDesign, #WorkflowManagement, #Governance, #PMO, #Coaching, #ChangeManagement.

Project Management for the implementation of ServiceNow ITOM and Splunk, oversaw Montreal IT infrastructure build and data center consolidation, led multiple projects with budgets up to $10M, including Cloud VoIP and Digital Signatures. Directed teams of 5 to 50+ resources, emphasizing stakeholder engagement, governance, and utilizing JIRA, MS Project, and Trello.#Implementation, #ServiceNow, #ITOM, #Splunk, #LegacySystems, #Operations, #Discovery, #AssetManagement, #CMDB, #ITInfrastructure, #DataCenter, #ProjectManagement, #Governance, #RiskManagement, #GRC, #Compliance, #VirtualAgent, #Procurement, #ReleaseManagement, #VOIP, #CloudVOIP, #Cisco, #HCS, #DigitalSignatures, #Okta, #DocuSign, #ProjectFinancials, #Budget, #FinancialManagement, #Million, #VendorManagement, #PartnerManagement, #StakeholderManagement, #Artifacts, #StatusReporting, #Documentation, #ChangeManagement, #RAID, #Atlassian, #Jira, #Confluence, #MSProject, #Smartsheet, #Trello, #Changepoint, #Excel

Project Management for Technology Operations: Cloud-based IBM Digital Signatures implementation; Microsoft Office 365 Cloud Migration. Followed and supported ITIL based standard operating procedures. Tools used: MS Project, ServiceNow, PlanView and MS SharePoint.Managed project teams of 5 to 20 internal and external partner (DXC, IBM) on-shore and off-shore resources. Governance, stakeholder management, status regular reporting, documentation, ServiceNow Change Management and ownership of Risks, Incidents, Issues and Problems to closure, escalating as required.#ProjectManagement, #Agile, #AgileProjectManagement, #ServiceNow, #TechnologyOperations, #Operations, #Cloud, #Azure, #CloudMigration, #ITIL, #MSProject, #ServiceNow, #PlanView, #SharePoint, #PartnerManagement, #VendorManagement, #Governance, #StakeholderManagement, #StatusReporting, #Documentation, #Artifacts, #PMBOK, #ChangeManagement, #RiskManagement, #ProblemManagement, #RAID, #Closure, #Escalation, #BudgetManagement, #Million, #ITInfrastructure, #SAN, #Oracle, #SQL, #Databases, #DataCentre, #DataCenter, #PhysicalServers, #VirtualServers, #VMware, #Linux, #Windows, #DesktopSoftware, #VDI, #LAN, #WAN, #Firewall, #Router, #Mobile, #AppleStore, #GooglePlay.

Project Management for 40 to 50 projects for CIBC Technology Operations (8-12 at any given time), 2 to 12+ months duration, $100K to $1M+ budget. Followed and supported ITIL based standard operating procedures. Managed project teams of 5 to 20 internal and external partner (HPE, IBM) on-shore and off-shore resources. IT infrastructure: SAN storage/Databases; Data Centre Physical/Virtual servers (Linux, Windows); desktop software installation (PC & VDI); LAN/WAN configuration; vendor & cloud network connectivity (firewalls & routers); Mobile applications (Apple, Google). Governance, stakeholder management, status regular reporting, documentation, ServiceNow Change Management and ownership of Risks, Incidents, Issues and Problems to closure, escalating as required.#ProjectManagement, #Agile, #AgileProjectManagement, #ServiceNow, #TechnologyOperations, #Operations, #Cloud, #Azure, #CloudMigration, #ITIL, #MSProject, #ServiceNow, #PlanView, #SharePoint, #PartnerManagement, #VendorManagement, #Governance, #StakeholderManagement, #StatusReporting, #Documentation, #Artifacts, #PMBOK, #ChangeManagement, #RiskManagement, #ProblemManagement, #RAID, #Closure, #Escalation, #BudgetManagement, #Million, #ITInfrastructure, #SAN, #Oracle, #SQL, #Databases, #DataCentre, #DataCenter, #PhysicalServers, #VirtualServers, #VMware, #Linux, #Windows, #DesktopSoftware, #VDI, #LAN, #WAN, #Firewall, #Router, #Mobile, #AppleStore, #GooglePlay.

Project Management for 8,000 site (7Tb data) migration from SharePoint 2007 to 2010, budget $8M and 70,000 user migration from OCS 2007 to Lync 2010, budget $7M. Organized QA testing and owner sign-off for sites with deprecated SharePoint features. Managed and reported Changes, Risks and Issues to closure, escalating as required. Stakeholder management and regular reporting on project status/financials.#ProjectManagement, #SharePoint, #OCS, #Lync, #Governance, #StakeholderManagement, #StatusReporting, #Documentation, #Artifacts, #PMBOK, #ChangeManagement, #RiskManagement, #ProblemManagement, #Escalation, #BudgetManagement, #Million, #ITInfrastructure, #DataCentre, #DataCenter, #PhysicalServers, #VirtualServers, #WindowsServer.

Project Management for SCSM2012 portal implementation to support new Service Catalog in line with ITIL best practices. Project Governance, Stakeholder management and regular reporting on project status. Management and reporting of Changes, Risks and Issues to closure.#ProjectManagement, #SystemCenter, #ServiceCatalog, #ServicePortal, #ServiceDesk, #SCSM2012, #Governance, #StakeholderManagement, #StatusReporting, #Documentation, #Artifacts, #PMBOK, #ChangeManagement, #RiskManagement, #ProblemManagement, #Escalation, #ITInfrastructure, #DataCentre, #DataCenter, #WindowsServer.