Douglas Riddle Email & Phone Number

Doylestown, Pennsylvania, United States

Information technology leader with dedicated history of technology management and client-facing business development capacities. Excellent command of consultative skills to assess client concerns, provide need-based solutions, and improve business processes while delivering overall value.• Acquired an engineering firm and served as influential drive to expand firm to 50+ employees in 2 geographic regions from 04/2008 to 06/2018.• Obtained a plastics and film manufacturer requiring complete hardware replacement at all levels (front office, factory floor, building infrastructure including new wiring to all wall jacks); worked with the custom software vendor to upgrade the production platform – assisted in the installation new SQL database with data migration. 2017-Present• Retained 90% renewal business YoY while acquiring 5+ net new clients annually.

United States

• Accountable for the acquisition and onboarding of new clients and those transitioning from incumbent MSP.• Analyze client’s business model and technical requirements to identify solutions that meet those needs. Work with product development teams to customize solutions.• Analyze industry trends potentially impacting client and develop a 3-year strategic plan allowing for budget planning of necessary and unforeseen IT needs.• Establish and deliver an improved QBR framework gaining efficiencies and significant client satisfaction.• Conduit between Implementation, IT and Delivery teams.• Evaluated whitespace to accelerate growth for Hyopsys and deliver profitability through incremental recurring revenue streams.

Woodland Hills, Ca (Home Office)

Brought on board to provide streamlined cohesiveness for IT operations of 3 regional offices in Pennsylvania and South Carolina. • Served as point of contact and liaison between corporate executives and all technology venders to coordinate RFPs, contract negotiation, closing sales, and technology procurement and implementation.• Championed design and deployment of a cloud-based Property Casualty insurance rating and policy processing system.• Appointed to cross-functional team lead maintaining alignment with parent company goals, vendor capabilities, regional management, and production staff.• Performed weekly update meetings with senior executives. • Established governance for data processing, usage, storage, and security to safeguard company and client information.RESULTS• Challenged the status quo with the use of personal analysis to evaluate new, customizable production software and learned that the software was incapable of ever doing what it promised.• Discovered new production system which could run as a cloud-based platform as opposed to a locally hosted server with anticipation that the system would become a 50-state “Cradle to Grave” rating platform for agents and Cardigan underwriters, accountants, and processing staff.• Authored a real-time, online spreadsheet to allow regional offices to accurately track and maintain one cohesive database of automobile policies that were to be renewed from old system to new, identifying those that were slated to expire and not transitioning to new systems.