Doug Berg Email & Phone Number

Boise, Idaho Area

Collaborated with clinics, providers, Trinity system office, and Cerner design engineers in initial design, implementation and optimization of the Cerner EHR ambulatory solution. Led development teams to transition clinics with paper charts to an electronic health record system including data entry forms, coding and billing, and regulatory processes. Analyzed and identified weaknesses in workflows with key physician champions to create new workflows, improve documentation standards, and enhance provider and staff satisfaction. Led multidisciplinary transitional care teams to create documentation standards for care across inpatient, ambulatory, and skilled nursing facilities care continuum. Established training program for providers and staff to meet Accountable Care Organization measures.

Boise, Idaho Area

Implemented NextGen EHR in 40 primary care clinics across Idaho and Oregon. Developed and implemented training strategy with more than 150 medical providers and 300 clinical staff. Led regional Meaningful Use team and provided tracking systems for eligible providers.

Boise, Idaho Area

Generated 60% of large volume sales quota for team in call center. Maintained customer retention rate of 97% on escalated customer service calls worked. Averaged 30% conversion on inbound call sales team.

Boise

Averaged $5 million in sales annually. Trained real estate agents on proprietary business tool and taught finance class for real estate continuing education. Co-developed First Time Home Buyer seminar to help real estate agents capitalize on niche market segment. Managed multiple customers at varying stages of the buying process, each with distinct timelines.

Managed all aspects of branch office. Recruited, trained and coached loan officers to meet performance standards. Developed marketing and sales strategies for realtor and builder business segments. Served as liaison between retail branch and operations to assist the flow of customer loan files from origination to post closing. Provided training and support to real estate business partners. Facilitated the origination of first and second mortgage loans.

Boise I

Managed the sale of custom input devices to original equipment manufacturers in the medical, industrial, and instrument and test industries. Hired, trained and managed sales team to represent product line in existing and new sales territories.

Boise, Idaho Area

Sold information technology contracted services and web based business solutions. Provided strategic consultation and advice with business owners concerning e-business services.

Alexandria, Mn

Directed and monitored business operations, policy and procedures, customer service, information services and billing. Served as a business liaison between internal operations and external entities including wireless carriers, service providers and equipment vendors. Recruited and trained sales team that exceeded 100% of sales quota for five successive years. Increased market penetration from 1% to 7% while maintaining a customer retention rate of 98%. Co-developed sales training manual for the cellular phone industry and presented new hire training for employees.

Bachelor Of Science, Business

Diploma