Doug Starr Email & Phone Number

Detroit, Michigan, United States

Patient Monitoring Outcomes | Patient Care Solutions

Detroit, Michigan, United States

Program Management leader in new high growth Professional Services business unit driving Digital Transformation within the GE Patient Monitoring organization. Responsible for end-to-end program delivery and installation of Digital Central Monitoring Unit technology, including full accountability to internal stakeholders, vendor management and customer outcomes. Directs and advises activities of Technical and Clinical implementation staff to build customized telemetry solutions, utilizing industry-leading middleware that prioritizes clinical action and reduces nurse fatigue through Digital Automation.

Chicago, Illinois

Led global team accountable for corporate data quality, including enterprise program management responsibilities for initial acquisition and validation, new data integration and ongoing data quality governance. Constantly challenged existing processes to identify meaningful ways to continually increase data accuracy, reduce implementation cycle time and lower overall cost of deployment. Acted as a thought leader for collaborations with key stakeholders across organizations, enhanced current capabilities and solved systemic data management challenges by developing new technology. • Reduced data implementation and validation cycle time by 75% by driving process improvement, organizational realignment and new technology adoption. • Decreased overall end-to-end technology deployment timeframe from 6-9 months to a target of less than 90 days. • Developed proprietary Data Quality Management application that removed redundant data validation work efforts, provided clear audit support and reduced iteration count 10-fold. • Deployed full R1 technology suite at approximately 18 health systems with over 150 individual facilities combined, including Acute and Physician revenue cycle data capabilities. • Standardized over 200 file specifications and maintained approximately 1400 distinct data validation checks. • Managed team of 16 diverse individuals consisting of corporate, offshore and contracted resources with repeated delivery success by creating an open and inclusive team culture.

Chicago, Illinois

Led strategic corporate team responsible for developing and implementing an Enterprise Analytics Platform across the entire organization. Responsible for program management between internal teams and external vendor to customize third-party technology to create a proprietary world-class analytics engine, including standardized reporting, dynamic dashboarding and self-service data analysis capabilities. Directed initial national rollout and deployment of final product to all operating sites.• Managed operational rollout for custom performance analytics platform; approximately 70 facilities, $14 Billion NPSR.• Directed daily implementation and deployment responsibilities for a global team of 5 high performing individuals. • Consolidated numerous disparate data sources from across the organization into a single analytical data warehouse from which critical insight was harvested to drive performance improvement.• Encoded standardized KPI metrics to benchmark data, draw correlations and compare performance across all site groups. • Worked to combine operational productivity metrics with compensation data to determine true cost to collect, highlighting areas of opportunity as well as identification of high performing individuals.

Chicago, Illinois

Overall implementation responsibility for Payer contract management solution across large and complex operating partners. Worked with Managed Care teams to inventory and encode Payer contracts and fee schedules. Utilized agile development methodology to standup necessary data feeds. Analyzed expected reimbursement output to identify leakage and increase yield. Produced scorecard to measure overall performance of client partnership against contractual targets and communicated results. • Maintained client relationships across all levels of organization required to drive revenue lift and process improvement.• Provided detailed variance reporting between contracted expected reimbursement and actual reimbursement rates.• Expanded Revenue Integrity solution to augment existing client processes resulting in $9.7 Million incremental appeals with $2.8 Million cash recovered during first 18 months.• Identified major areas of opportunity for increased reimbursement for use in Payer contract renewal negotiations. • Assisted with transition of company from private enterprise to public corporation; Initial Public Offering May 19th, 2010.

Detroit, Michigan

Assisted senior client leadership on designing and implementing Patient Accounting System for Medicare Part D greenfield product launch. Managed onboarding and build-out of long-term offshore Billing team, including onsite training (Manila, Philippines) and remote support. Oversaw project budget of approximately $1.3M, including 5 resources. Facilitated joint design sessions between multiple stakeholders to identify alternative solutions for customizing packaged solution when system limitations were discovered. Provided training and Subject Matter Expertise for both domestic and offshore client delivery teams for planned system conversion of 500,000 members. Assisted with mobilization, training and support of Customer Service Center; over 100 representatives, 3 global locations.