Doug Starr Email & Phone Number

Detroit, Michigan, United States

Patient Monitoring Outcomes | Patient Care Solutions

Detroit, Michigan, United States

Program Management leader in new high growth Professional Services business unit driving Digital Transformation within the GE Patient Monitoring organization. Responsible for end-to-end program delivery and installation of Digital Central Monitoring Unit technology, including full accountability to internal stakeholders, vendor management and customer.

Chicago, Illinois

• Led global team accountable for corporate data quality, including enterprise program management responsibilities for initial acquisition and validation, new data integration and ongoing data quality governance..
• Reduced data implementation and validation cycle time by 75% by driving process improvement, organizational realignment and new technology adoption.
• Decreased overall end-to-end technology deployment timeframe from 6-9 months to a target of less than 90 days.
• Developed proprietary Data Quality Management application that removed redundant data validation work efforts, provided clear audit support and reduced iteration count 10-fold.
• Deployed full R1 technology suite at approximately 18 health systems with over 150 individual facilities combined, including Acute and Physician revenue cycle data capabilities.
• Standardized over 200 file specifications and maintained approximately 1400 distinct data validation checks.

Chicago, Illinois

• Led strategic corporate team responsible for developing and implementing an Enterprise Analytics Platform across the entire organization. Responsible for program management between internal teams and external vendor to.
• Managed operational rollout for custom performance analytics platform; approximately 70 facilities, $14 Billion NPSR.
• Directed daily implementation and deployment responsibilities for a global team of 5 high performing individuals.
• Consolidated numerous disparate data sources from across the organization into a single analytical data warehouse from which critical insight was harvested to drive performance improvement.
• Encoded standardized KPI metrics to benchmark data, draw correlations and compare performance across all site groups.
• Worked to combine operational productivity metrics with compensation data to determine true cost to collect, highlighting areas of opportunity as well as identification of high performing individuals.

Chicago, Illinois

• Overall implementation responsibility for Payer contract management solution across large and complex operating partners. Worked with Managed Care teams to inventory and encode Payer contracts and fee schedules..
• Maintained client relationships across all levels of organization required to drive revenue lift and process improvement.
• Provided detailed variance reporting between contracted expected reimbursement and actual reimbursement rates.
• Expanded Revenue Integrity solution to augment existing client processes resulting in $9.7 Million incremental appeals with $2.8 Million cash recovered during first 18 months.
• Identified major areas of opportunity for increased reimbursement for use in Payer contract renewal negotiations.
• Assisted with transition of company from private enterprise to public corporation; Initial Public Offering May 19th, 2010.

Detroit, Michigan

Assisted senior client leadership on designing and implementing Patient Accounting System for Medicare Part D greenfield product launch. Managed onboarding and build-out of long-term offshore Billing team, including onsite training (Manila, Philippines) and remote support. Oversaw project budget of approximately $1.3M, including 5 resources. Facilitated.