Douglas Burress Email & Phone Number

National Hub, Indianapolis, In

To provide safe and efficient operation of equipment used for the movement of packages/documents/heavyweight, dangerous goods and ULDS (Unit Load Device System). To assist in the buildup/breakdown of pallets containing heavyweight freight. Serve as liaison between company and ULD repair vendor, as required.Duties:Operates mechanized ramp equipment, a majority of total time worked.Meets aircraft and transports packages and freight to sort and heavyweight areas. Assists in ensuring aircraft, vehicles and containers are loaded/unloaded in a safe and efficient manner including dangerous goods, in accordance with proper packaging and freight handling techniques.Ensures the safe, efficient buildup/breakdown of pallets. Ensures broken down freight is properly stored, staged and protected from the elements at all times.Properly handles packages covered by regulatory requirements, such as handling live animals and perishable goods.Separates packages by service type and destination, in accordance with established procedures. Reviews size and weight of packages to ensure conformance with service requested. Scans packages according to prescribed phasar/cosmos procedures.Ensures all packages which cannot be sorted are staged as required in the operating plan, as needed.Assists in completing all related paperwork and manifests in an accurate and timely manner. Datacomms information to the appropriate parties, as needed.Performs clerical functions which may require a knowledge of general business and office procedures including maintaining follow-up files, answering phones, assembling materials for reports and composing letters.Audits belly cards, container close-outs and bills of lading.Maintains radio communication with appropriate personnel, as required.In ULD position: ensures container repair plan is followed daily. Performs quality checks on vendor repairs. Maintains ULD asset log in famis. Serves as liaison between company and ULD vendor.

Indianapolis, Indiana

Self-Employed Laptop/Desktop PC Technician dedicated to the removal of malware/spyware/adware/virus applications from Windows based PC's. Data recovery/hardware repairs/upgrades also performed on laptops and desktops as well. Teamviewer is utilized in order to stay in touch with clients for post-repair operations in order to provide remote support if needed.

Carmel, Indiana

The starting point for your journey along this new career path is joining our Support team as a Support Specialist Medical Technologist (SS-MT I) helping to consult with and support our LIS customers. This is an entry level position that will provide you your foot-in-the-door, career-building opportunity. Essential Duties and Responsibilities: 35% - TrainingCompleting all relevant lessons and exercises in the Support Learning Management System (LMS)Working on tickets which are intended to develop support skillsPassing all test components for the following support competencies: Harvest I, Harvest II, HL7, Copia, AP by the end of the first year of employment. Each test has 3 components, requires a score of 85% to pass, and only two test attempts are allowed for each test.65% - Support ProductionThe TSS-MT I must adhere to Support documentation standards within the SLX & JIRA ticketing systems.The TSS-MT I must comply with all companywide policies as well as unique Support policies and procedures.The TSS I’s dealings with all internal and external customers must exhibit the highest forms of courtesy and professionalism.When working on an issue the TSS-MT I is expected to work with minimal supervision, using best practices and available resources to determine the issue, breakpoints and solutions.The TSS-MT I is expected to work on issues that that are unknown or unfamiliar. As frequently issues are highly complex and involve aspects of the customers environment (hardware, OS, network), Orchard applications and Laboratory workflow the TSS-MT I is expected to escalate to their team Tier II or Tier III (via JIRA) issues that the TSS-MT I is unable to resolve alone; however, while the issue may be escalated the TSS-MT I is expected to retain ownership as to such time as there is a resolution satisfactory to the client.On occasion may be asked to go on-site to a client facility.

• Provided customer-facing technical support for company providing industry-leading ACD hardware and software. Diagnosed, troubleshot, repaired and debugged complex computer systems and software. Responded to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software. Provided professional customer service phone support.PRIMARY ROLE & RESPONSIBILITIES• Gained and maintained knowledge of assigned customers' technical and business environment, including key customer contacts.• Provided in-depth problem determination and verification, including (but not limited to) complex Root Cause Analysis reports. Troubleshoot and resolve issues utilizing all available tools, resources, and documentation. Engage additional resources when necessary. Construct and document clear and concise Technical Plans of Action for customers and front line support.• Managed Services support of Fortune 50 corporate and government agencies (granted IRS “Staff-Like” security clearance) utilizing VMWare, NetOp, Telnet, RDP, FTP, Power Shell and Cisco VPN to troubleshoot and repair digital interface cards, I/O devices, servers, disk drives, RAID, recordings, system processes, T1/ISDN/PRI/NFAS spans, voice systems, audio/video call quality management and softphones with Activity Log and SQL analysis and data correction and redundancy of Oracle database tables.• Remote system administration and configuration of agents, groups, permissions, Active Directory machine and user accounts and groups, instruments, trunks and peripherals, proactive health checks, event/action logging in Remedy and Amdocs CRM application and adherence to strict Service Level Agreements per mandates.• Provided effective and consistent communication to management, peers and account team in support of customer.

Installed and maintained telephony equipment: Automatic Call Distributors (ACD) relating to customer call center environments (inbound and outbound). Interacted professionally with Teknekron clients during all phases of their relationship with the company to insure successful customer experiences across every conversation and every channel.• Successfully installed and maintained call center equipment for a wide variety of Teknekron’s client base that included financial, healthcare, retail utilities, telecommunications, transportation, travel and hospitality, education, and government industries.• Consistently exceeded installation timelines.• Provided hardware/software support on a break/fix replace/upgrade basis in order to assure system uptime that provided client the ability to deliver quality customer service experiences.• Received recognition from clients as a result of successfully applying job skills in a manner that assured the deliverance of quality customer service experiences.