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My career has always been centered around my love for travel and creating memorable experiences for others, including 15 years as a Les Clefs d'Or concierge at four and five star hotel properties.In 2022, I transitioned from luxury hotels to luxury air travel, and I spent two years on a remote concierge team for a semi-private startup airline, which ultimately lead to my current role as Lodging Coordinator at Globeo.I am well-versed in using CRM systems like Zendesk and Alice, as well as booking platforms such as Sabre, and my ability to work autonomously and with an empathetic approach to clients, guests, and colleagues has always been a cornerstone of my success.I thrive most though in project-based work that allows me to tap into my creativity, and always look forward to challenging myself with new experiences.
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Lodging CoordinatorGlobeo, Inc. Jul 2024 - PresentUnited States
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ConciergeAero Jun 2022 - Mar 2024United StatesAs part of Aero’s Concierge team I supported our guests via phone, email, and chat, providing elevated service for high profile guests, and training new employees. As our systems were constantly changing and evolving, I played a part in building new processes and streamlining existing ones. I collaborated daily with all of our teams, from marketing to charters, finance to operations, to ensure seamless service for our guests. I maintained positive relationships with our vendors in Aspen, Cabo, Sun Valley, and Dallas, as well as keeping morale up within our own team. And lastly I helped promote our brand by creating coloring books and stuffed animals for our youngest passengers, based on my own designs. -
ConciergePendry Hotels & Resorts Sep 2019 - Jun 2022San Diego, CaliforniaSecured dining reservations, transportation arrangements, and event tickets for both in-house and future guests. Sourced requested items prior to guests arrivals, and set up guest rooms for special occasions. Sold tour tickets, and controlled inventory for our fleet of Cadillac house cars. Maintained relationships with area vendors, and attended all meetings and functions as an active member of the San Diego Concierge Association. Trained new employees and acted as a resource for those with less experience. -
Assistant Project ManagerMatrix Research, Inc. Jul 2016 - Jun 2022Chicago, Illinois, United StatesRemotely gathered data for nationwide market research studies, using my customer service experience to ensure a seamless experience for participants, and occasionally traveling to other cities to staff studies in person. Acted as a liaison between account manager and participants, and ensured that participants were paid in a timely manner. -
ConciergeParker Palm Springs May 2018 - Sep 2019Palm Springs, CaSecured dining reservations, desert and architecture tour tickets, and transportation arrangements for both in-house and future guests. Sourced requested items prior to guests arrivals, and set up guest rooms for special occasions. Maintained relationships with area vendors, and attended all meetings and functions as an active member of the Desert Resorts Concierge Association. Attended and contributed to Pre-Con meetings with all departments prior to our weekly in-house weddings. O ered tours of the Estate grounds. -
ConciergeThe Ritz-Carlton Hotel Company, L.L.C. Mar 2017 - May 2018Rancho Mirage, CaSecured dining reservations, desert and architecture tour tickets, and transportation arrangements for both in-house and future guests. Sourced requested items prior to guests arrivals, and set up guest rooms for special occasions. Maintained relationships with area vendors, and attended all meetings and functions as an active member of the Desert Resorts Concierge Association. Arranged nightly guided hikes and stargazing events. -
ConciergeThe Peninsula Chicago Feb 2011 - Mar 2017Chicago, Illinois, United StatesGreeted all arriving guests as the face of the hotel. Secured dining reservations, transportation arrangements, and event tickets for both in-house and future guests. Sourced requested items prior to guests arrivals, and set up guest rooms for special occasions. Maintained relationships with area vendors, and attended all meetings and functions as an active member of the Chicago Hotel Concierge Association. Handled scheduling of our complimentary chau eured Mini Cooper service. Trained new employees in Peninsula’s service standards, and represented our hotel in an employee exchange with our Shanghai property. -
ConciergeIntercontinental Hotel Chicago Magnificent Mile Jun 2002 - Dec 2010 -
Concierge Page And Lounge ServerFour Seasons Hotel Chicago Oct 1998 - Feb 2002 -
Front Desk Agent, Concierge, & BellmanPark Manor Suites Hotel Sep 1997 - Oct 1998
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Douglas Campbell Education Details
Frequently Asked Questions about Douglas Campbell
What company does Douglas Campbell work for?
Douglas Campbell works for Globeo, Inc.
What is Douglas Campbell's role at the current company?
Douglas Campbell's current role is Concierge.
What is Douglas Campbell's email address?
Douglas Campbell's email address is do****@****els.com
What is Douglas Campbell's direct phone number?
Douglas Campbell's direct phone number is +177341*****
What schools did Douglas Campbell attend?
Douglas Campbell attended The School Of The Art Institute Of Chicago.
What skills is Douglas Campbell known for?
Douglas Campbell has skills like Hospitality, Hospitality Industry, Hotels, Customer Service, Hospitality Management, Concierge Services, Rooms Division, Hotel Management, Customer Satisfaction, Opera, Restaurants, Front Office.
Who are Douglas Campbell's colleagues?
Douglas Campbell's colleagues are Jennifer Devlin, Jj Luna, Rachel Kokel, Kaiden Horn, Julianna Luna, Stuart Howell, Alene Garlick.
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