Manage and contract hotel partners. Onboarding, rate negotiation and contracting.

Responsible for recruiting, onboarding & logistics for up to 80 crews on disaster deployments.

Manage LNR & NLNR corporate transient accounts with over $2 million in annual revenue. Over 14 percent year over year increased annual revenue.

•Manage all markets with 10-29 peak guestrooms group.•Exceeded 2015 annual goal by 118% and had the privilege of going on a company incentive trip. Goal $727,350 vs. Actual $856,936 in rooms & food all markets 29 peak. Actualized 3,456 total room nights.•Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental.•Manager of the Quarter… Show more •Manage all markets with 10-29 peak guestrooms group.•Exceeded 2015 annual goal by 118% and had the privilege of going on a company incentive trip. Goal $727,350 vs. Actual $856,936 in rooms & food all markets 29 peak. Actualized 3,456 total room nights.•Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental.•Manager of the Quarter in 2013 for 1st quarter.•Experienced with Microsoft Office Products, Delphi, Lightspeed, and ISAC. Show less

•Answer all incoming phone calls to the sales department.•Greet all customers entering Sales & Executive Offices.•Supporting sales team with all requests while maintaining excellent customer service to our guests.•Prepare appropriate paperwork for client as well as other departments in the hotel.•Make reservation for our VIP guests.•Create contracts, process turnovers and any other miscellaneous tasks.

•Assisted during RFP season for transient accounts.•Focus on bringing in new business with social events, for example, weddings and reunions.•Pay close attention to details, for example, BEO & contract details, cut-off dates, & menu options from the client on the due date.•Maximized revenue with menu up selling, meeting room pricing, while maintaining excellent customer service.•Maintain client relationships with existing and new businesses for local negotiated… Show more •Assisted during RFP season for transient accounts.•Focus on bringing in new business with social events, for example, weddings and reunions.•Pay close attention to details, for example, BEO & contract details, cut-off dates, & menu options from the client on the due date.•Maximized revenue with menu up selling, meeting room pricing, while maintaining excellent customer service.•Maintain client relationships with existing and new businesses for local negotiated accounts.•Maintained the “one contact” for the customer. Made sure I started and finished each project with complete follow through.•Manage and organize marketing materials and marketing trends.•Assisted revenue manager with driving up the ADR, RevPar, and occupancy with transient business.•Reviewed the STAR and Rubicon report on a weekly basis with the revenue manager to maximize revenue.•Perform 20-30 sales calls per week to increase and maintain business relationships.•Participate in several networking events, for example, NCVB, Donelson Chamber, Nashville Tour & Travel Professionals, & Society of Government Meeting Professionals. Show less

Front office manager for a short time due to a major company layoff.

•Consistently managed, updated, and maximized revenue along with room inventory for a four diamond 330 suite property. •Managed, motivated, and trained reservations plus front office staff.•Worked closely with Sales, Catering, Front Office, GM, DOS, Housekeeping, Accounting, and Room Service to maintain high quality service for our guests. •Acted as the MOD for the front office often. •Responsible for guest’s complaints from Hilton Corporate.•Monitored… Show more •Consistently managed, updated, and maximized revenue along with room inventory for a four diamond 330 suite property. •Managed, motivated, and trained reservations plus front office staff.•Worked closely with Sales, Catering, Front Office, GM, DOS, Housekeeping, Accounting, and Room Service to maintain high quality service for our guests. •Acted as the MOD for the front office often. •Responsible for guest’s complaints from Hilton Corporate.•Monitored SALT (guest satisfaction scores) on a daily basis.•Entered and submitted all LNR’s (local negotiated rates).•Entered group rooming lists as well as making reservations for transient guests.•Responsible for calculating room commissions for group and transient business then submitting the payments to the meeting planners. •Participate and prepare reports for several weekly meetings, i.e. staff meeting, revenue meeting, pre-cons, pickup meeting, front office meeting, and sales and catering meeting. Show less

•Assisted the owners from ground breaking to grand opening of this brand new hotel.•Responsible for Sales & Marketing for Comfort Suites & Hilton Garden Inn.•Created new LNR’s (local negotiated rates) and ensured existing clients were completely satisfied.•Attended and a member of three local Chamber of Commerce to ensure a strong marketing relationship with potential business.•Entered the data entry in R&I (rate & inventory) system required for the hotel… Show more •Assisted the owners from ground breaking to grand opening of this brand new hotel.•Responsible for Sales & Marketing for Comfort Suites & Hilton Garden Inn.•Created new LNR’s (local negotiated rates) and ensured existing clients were completely satisfied.•Attended and a member of three local Chamber of Commerce to ensure a strong marketing relationship with potential business.•Entered the data entry in R&I (rate & inventory) system required for the hotel opening.•Responsible for sales and catering events in our detached 7,500 sq ft banquet space. Created banquet event orders for food & beverage events.•Created and maintained all marketing material for both properties.•Controlled room rate and inventory to maximize ADR and occupancy.•Worked with 3rd party booking resources to increase occupancy. Show less

•Ensure great communication with front office staff and all other departments for guests arriving each day. Monitored group resumes and reports. •Responsible for training, hiring, terminating, and motivating front office.•Responsible for creating the entire front office staff weekly work schedule. This was for 20 team members. •Responsible for ordering all front office supplies. •Handled guests billing disputes in a timely manner.•Responsible for… Show more •Ensure great communication with front office staff and all other departments for guests arriving each day. Monitored group resumes and reports. •Responsible for training, hiring, terminating, and motivating front office.•Responsible for creating the entire front office staff weekly work schedule. This was for 20 team members. •Responsible for ordering all front office supplies. •Handled guests billing disputes in a timely manner.•Responsible for submitting all Hilton Honors redeemed points to Hilton Corporate. Show less

•Started the concierge desk from the ground up. Previous concierge services were outsourced. •Worked closely with the local restaurants and attractions to ensure all guests were completely satisfied before recommending them.•Processed VIP amenities and any special requests. •Made the impossible, possible for guests. Making sure there was a WOW factor before they walked out of the door.