Melissa Fields Email & Phone Number

Nashville, TN, US

United States

Manage and contract hotel partners. Onboarding, rate negotiation and contracting.

United States

Responsible for recruiting, onboarding & logistics for up to 80 crews on disaster deployments.

Greater Nashville Area, TN

Manage LNR & NLNR corporate transient accounts with over $2 million in annual revenue. Over 14 percent year over year increased annual revenue.

Greater Nashville Area, TN

• Manage all markets with 10-29 peak guestrooms group.
• Exceeded 2015 annual goal by 118% and had the privilege of going on a company incentive trip. Goal $727,350 vs. Actual $856,936 in rooms & food all markets 29 peak. Actualized 3,456 total room nights.
• Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental.
• Manager of the Quarter… Show more
• Manager of the Quarter in 2013 for 1st quarter.
• Experienced with Microsoft Office Products, Delphi, Lightspeed, and ISAC. Show less

Greater Nashville Area, TN

• Answer all incoming phone calls to the sales department.
• Greet all customers entering Sales & Executive Offices.
• Supporting sales team with all requests while maintaining excellent customer service to our guests.
• Prepare appropriate paperwork for client as well as other departments in the hotel.
• Make reservation for our VIP guests.
• Create contracts, process turnovers and any other miscellaneous tasks.

Greater Nashville Area, TN

• Assisted during RFP season for transient accounts.
• Focus on bringing in new business with social events, for example, weddings and reunions.
• Pay close attention to details, for example, BEO & contract details, cut-off dates, & menu options from the client on the due date.
• Maximized revenue with menu up selling, meeting room pricing, while maintaining excellent customer service.
• Maintain client relationships with existing and new businesses for local negotiated… Show more
• Maintain client relationships with existing and new businesses for local negotiated accounts.

Greater Nashville Area, TN

Front office manager for a short time due to a major company layoff.

Nashville, Tennessee

• Consistently managed, updated, and maximized revenue along with room inventory for a four diamond 330 suite property.
• Managed, motivated, and trained reservations plus front office staff.
• Worked closely with Sales, Catering, Front Office, GM, DOS, Housekeeping, Accounting, and Room Service to maintain high quality service for our guests.
• Acted as the MOD for the front office often.
• Responsible for guest’s complaints from Hilton Corporate.
• Monitored… Show more

Victorville, CA

• Assisted the owners from ground breaking to grand opening of this brand new hotel.
• Responsible for Sales & Marketing for Comfort Suites & Hilton Garden Inn.
• Created new LNR’s (local negotiated rates) and ensured existing clients were completely satisfied.
• Attended and a member of three local Chamber of Commerce to ensure a strong marketing relationship with potential business.
• Entered the data entry in R&I (rate & inventory) system required for the hotel… Show more
• Entered the data entry in R&I (rate & inventory) system required for the hotel opening.

Greater Nashville Area, TN

• Ensure great communication with front office staff and all other departments for guests arriving each day. Monitored group resumes and reports.
• Responsible for training, hiring, terminating, and motivating front office.
• Responsible for creating the entire front office staff weekly work schedule. This was for 20 team members.
• Responsible for ordering all front office supplies.
• Handled guests billing disputes in a timely manner.
• Responsible for… Show more

Greater Nashville Area, TN

• Started the concierge desk from the ground up. Previous concierge services were outsourced.
• Worked closely with the local restaurants and attractions to ensure all guests were completely satisfied before recommending them.
• Processed VIP amenities and any special requests.
• Made the impossible, possible for guests. Making sure there was a WOW factor before they walked out of the door.