Douglas H. Email & Phone Number

⦿ Developing LearnUpon's first Customer Community, a collaborative space dedicated to providing easier access to best practices, solving difficult training program challenges, connecting customers with similar industry types, and promoting ongoing office hours workgroups.

New York, United States

⦿ Helping L&D departments configure, learn, and deploy LearnUpon's intuitive LMS platform to their organization and learners while offering best practices in building engaging training, upskilling, and cross-skilling content.

Greater New York City Area

⦿ Responsible for implementing and troubleshooting Loyalty Partner integrations between Olo’s platform and Restaurant Brands during online ordering deployments⦿ Managed a varied portfolios of clients and partners with custom and complex integration requirements⦿ Created and conducted new hire training and created external facing platform documentation regarding loyalty projects⦿ Demonstrated technical expertise by advising colleagues and client contacts on best practices⦿ Maintained a deep understanding of loyalty integration components, allowing for expedited issue resolution

New York, Ny

⦿ Instituted processes directly impacting the reduction of new client implementation times by 20%⦿ Managed a large portfolio of clients with unique and varied requests to customize and fit their business requirements⦿ Created and conducted end-user training, administration, and platform configurations⦿ Demonstrated domain expertise by instructing and advising employees on best practices, streamlining new client onboarding⦿ Responsible for developing customized project solutions for customers on legacy products⦿ Deep knowledge of platform technology, allowing for immediate resolution of client issues and inquiries, as well as expertise for areas of improvement and enhancements⦿ Cultivated new team members; provided support, training, and point of contact for issue escalation⦿ Managed client onboarding process for new product launch, ensuring timely turnaround

Seattle, Wa

⦿ Global training support specialist focused on providing robust and rapid solutions to issues affecting company training and education. ⦿ Facilitated corporate learning sessions and assisted in designing computer based training modules, designed to support compliance training deliveries⦿ Comprehensively analyzed training database histories and assisted with company migration onto a new Professional Development Center.⦿ Created, edited, and scheduled ad hoc training reports to monitor various training initiatives⦿ Collaborated with Global and Regional Training Managers to troubleshoot online training delivery⦿ Managed continuous updates to company training profiles through Sum Total Learning Management System ⦿ Resolved service tickets regarding web-based training, resulting in a 40% reduction of response time

Seattle, Wa

⦿ Led processing and reconciliation of cash receipts for domestic and international sales as an interim employee for Blue Nile⦿ Evaluated and recorded customer refund activity through Oracle ERP⦿ Prepared and analyzed detailed documentation to support third party independent annual audits

New York, Ny

Temporary associate specializing in Client Services and Customer Support for various clients, including one of the top Global Management Consulting Firms in the Manhattan Area⦿ Optimized processes for the conducting of market research via phone interactions with various national companies, resulting in twice as many weekly calls completed⦿ Compiled robust archives identifying potential research candidates, generating a 25% larger dataset⦿ Reduced time needed for collection of client payment information through utilization of proprietary database searches

Bellevue, Wa

⦿ Produced high quality station program logs utilized by on-air personalities through the meticulous operation of Allegiance Fundraising & Donor Relationship Management software⦿ Generated accurate monthly inventory reconciliation reports to provide to sales team⦿ Optimized station’s ability to procure promotional tickets through collaborative exchanges between KBCS and various music venues around the Seattle area.⦿ Streamlined processes for managing multiple contracts and underwriting agreements, increasing station’s operational efficiency ⦿ Managed small teams of volunteers during semi-annual fundraising and pledge drives ensuring effective phone communication with donors⦿ Organized station’s concerts and events scheduled for ticket giveaways using Excel⦿ Created underwriting content utilized during daily programming following strict FCC guidelines

Seattle, Washington

⦿ Established as an integral team member helping Seastar achieve Best Seafood Restaurant Award for 2012⦿ Provided extensive training for new employees, minimizing time needed for onboarding processes⦿ Demonstrated exceptional wine and spirit knowledge through weekly culinary training sessions⦿ Presented unparalleled service to private dinner parties, consistently producing sales exceeding $3000⦿ Maintained an extremely high-level of customer interactions and service

Bellingham, Washington Area

⦿ Supervised requisition of new product utilized during in-store promotions and sales.⦿ Created advertisement material for use in local publications, increasing sales and generating new clients⦿ Increased store profits by negotiating contracts with local music venues and private parties through consultations surrounding the rental of audio equipment

Norfolk, Virginia Area

⦿ Honorably Discharged⦿ Extensive training in hydraulic and electronic systems needed to maintain sophisticated missile delivery systems⦿ Essential crew member of at-sea replenishment team responsible for the collection of fuel and supplies⦿ Supervised operation of missile delivery systems during combat drills resulting in reduced response times for launch procedures⦿ Participated in specialized training programs helping to achieve a 30% decrease in time needed for replenishment of weapon load outs ⦿ Adhered to strict rules governing the handling of sensitive documents and materials

Associate Of Science (A.S.), Information Technology

Course studies included: JavaScript, C#, SQL, Systems Analysis and Design, HTML, CSS, and Project Management. Invitation to the Phi Beta.

Associate Of Arts And Sciences - Aas, Mathematics