Strategic Partnerships Specialist
Current
May 2024 - Present
AeroLeads people directory · profile
Luis Martins Email & Phone Number
I help companies grow efficiently and retain customers, by creating amazing customer experiences | Leading high performing distributed teams | Converting voice-of-customer to internal improvements
at
LearnUpon
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
I help companies grow efficiently and retain customers, by creating amazing customer experiences | Leading high performing distributed teams | Converting voice-of-customer to internal improvements
Location
Dublin, County Dublin, Ireland
Company size
Who is Luis Martins? Overview
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Quick answer
Luis Martins is listed as I help companies grow efficiently and retain customers, by creating amazing customer experiences | Leading high performing distributed teams | Converting voice-of-customer to internal improvements at LearnUpon, a company with 172 employees, based in Dublin, County Dublin, Ireland. AeroLeads shows a matched LinkedIn profile for Luis Martins.
Luis Martins previously worked as Strategic Partnerships Specialist at Learnupon and Partner Success Manager at Goto. Luis Martins holds Master'S Degree, Ecology from Faculdade Ciências Universidade Porto.
Company email context
Email format at LearnUpon
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LearnUpon
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Profile bio
About Luis Martins
With over 13 years of experience in Customer Care, Partner Success, and Renewals, I am passionate about helping partners grow their business with GoTo's innovative cloud-based solutions. I am driven by the mission of GoTo to empower people to connect, collaborate, and communicate from anywhere, anytime, and on any device.As a Partner Success Manager, I handle strategic partner accounts across EMEA, ensuring they are enabled to sell as much as possible. I champion partner feedback internally to ensure GoTo is partner and customer-focused. I act as a facilitator and coordinator between departments to address any partner pain points. I also develop and maintain global and individual reports and dashboards on Salesforce.
Current workplace
Luis Martins's current company
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Learnupon
9 roles
Luis Martins work experience
A career timeline built from the work history available for this profile.
Partner Success Manager
- Handling strategic partner accounts ensuring they're enabled to sell as much as possible
- Championing partner feedback internally to ensure GoTo is partner and customer focused
- Acting as a facilitator and coordinator in between departments to ensure any partner pain points are addressed
- Developing strong work relationships with Care, Finance, Product Management, Marketing, Sales, Development and Customer Success
- Developing and maintaining global team SF dashboards as well as individual SF reports
- Working across all EMEA with focus on UKI, DACH, Nordics and Italy
Sep 2021 - Feb 2024
Customer Care Manager
Managed multi-level (L1, L2, VIP) and multi-lingual Support services team through departmental re-organizations, acquisitions and a company mergerEstablished my EMEA team as a high performing and highly engaged part of the Global Support OrgManaged KPI delivery, using both qualitative (based on actionable customer insights) and quantitative measures.Drove.
Dec 2017 - Sep 2021
Team Lead, User Services
Monitored and optimized team’s performance, ensured that team was meeting all established metricsSupervised and directed the daily activities of representatives, including schedule adherenceAssigned tasks, gave instructions, and followed up with team membersMentored and coached representatives with focus on improving sales and product/technical knowledge.
Jul 2014 - Nov 2017
User Services Representative
- Generate new and renewal sales and recommended appropriate SaaS solutions.
- Providing technical support (Level 1)
- Respond to issues and questions from end users via phone and online channels
- Effectively interact with users of all technical skill levels to assess research, and resolve issues
- Provide timely updates to users, colleagues, and management on outstanding issues
- Maintain status of issues in a call-tracking system and follow-up on escalated issues
Sep 2013 - Jun 2014
Technical Support Agent
Technical Support Agent at Stream, acquiring technical skills in a multi-language and demanding work environment
Jan 2013 - Aug 2013
Customer Service Agent (Retention)
Customer Support Assistant at ZON (major telecommunications company in Portugal), acquiring knowledge in negotiation
Dec 2010 - Dec 2012
Customer Service Agent (Billing)
Customer Support Assistant at PT (major telecommunications company in Portugal), acquiring knowledge in managing conflicts
Feb 2009 - Nov 2009
Nov 2008 - Feb 2009
Team & coworkers
Colleagues at LearnUpon
Other employees you can reach at learnupon.com. View company contacts for 172 employees →
JM
Jack Mcgrath
Colleague at LearnuponIreland, Ireland
View →
BJ
Brendan Johl
Colleague at LearnuponMesa, Arizona, United States, United States
View →
J(
Jaclynn (Emig) Damiano
Colleague at LearnuponGreater Philadelphia, United States
View →
GH
Grey Hennessy
Colleague at LearnuponGreater Philadelphia, United States
View →
DJ
Dean Johnston
Colleague at LearnuponWexford, County Wexford, Ireland, Ireland
View →
ZR
Zachary Raynor
Colleague at LearnuponGreater Philadelphia, United States
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TW
Tim Walsh
Colleague at LearnuponMillers Point, New South Wales, Australia, Australia
View →
JC
Jack Carson
Colleague at LearnuponDublin, County Dublin, Ireland, Ireland
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SA
Scott A. Smith
Colleague at LearnuponChadds Ford, Pennsylvania, United States, United States
View →
EA
Elizabeth A. Brown
Colleague at LearnuponKitchener, Ontario, Canada, Canada
View →
Jack Mcgrath
Colleague at LearnuponIreland, Ireland
View →
BJ
Brendan Johl
Colleague at LearnuponMesa, Arizona, United States, United States
View →
J(
Jaclynn (Emig) Damiano
Colleague at LearnuponGreater Philadelphia, United States
View →
GH
Grey Hennessy
Colleague at LearnuponGreater Philadelphia, United States
View →
DJ
Dean Johnston
Colleague at LearnuponWexford, County Wexford, Ireland, Ireland
View →
ZR
Zachary Raynor
Colleague at LearnuponGreater Philadelphia, United States
View →
TW
Tim Walsh
Colleague at LearnuponMillers Point, New South Wales, Australia, Australia
View →
JC
Jack Carson
Colleague at LearnuponDublin, County Dublin, Ireland, Ireland
View →
SA
Scott A. Smith
Colleague at LearnuponChadds Ford, Pennsylvania, United States, United States
View →
EA
Elizabeth A. Brown
Colleague at LearnuponKitchener, Ontario, Canada, Canada
View →
2 education records
Luis Martins education
Master'S Degree, Ecology
Faculdade Ciências Universidade Porto
Licentiate Degree, Environmental Science
Faculdade Ciências Universidade Porto
FAQ
Frequently asked questions about Luis Martins
Quick answers generated from the profile data available on this page.
What company does Luis Martins work for?
Luis Martins works for LearnUpon.
What is Luis Martins's role at LearnUpon?
Luis Martins is listed as I help companies grow efficiently and retain customers, by creating amazing customer experiences | Leading high performing distributed teams | Converting voice-of-customer to internal improvements at LearnUpon.
Where is Luis Martins based?
Luis Martins is based in Dublin, County Dublin, Ireland while working with LearnUpon.
What companies has Luis Martins worked for?
Luis Martins has worked for Learnupon, Goto, Stream Global Services, Zon Tv Cabo, and Portugal Telecom.
Who are Luis Martins's colleagues at LearnUpon?
Luis Martins's colleagues at LearnUpon include Jack Mcgrath, Brendan Johl, Jaclynn (Emig) Damiano, Grey Hennessy, and Dean Johnston.
How can I contact Luis Martins?
You can use AeroLeads to view verified contact signals for Luis Martins at LearnUpon, including work email, phone, and LinkedIn data when available.
What schools did Luis Martins attend?
Luis Martins holds Master'S Degree, Ecology from Faculdade Ciências Universidade Porto.
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