Douglas Chau Email & Phone Number

SAS Certification Training - currently attending (expected completion 4/2013).

• Support reporting and data quality requirements.• Monitored and tested MES scripts to meet internal reporting and data quality requirements.• Supported manufacturing for operations during manual and automation modes requiring data entry.• Assisted Data Development Engineers in understanding data sources and implementing new requirements.• Trained and certified new Data Technicians.

• Maintenance Intercom E switch, IBX S80, Octel Voicemail systems 250.• Managed moves, adds and changes: phone installation, feature changes, delivered and installed.• Managed call center, Centergy and Centergy Remote.• Troubleshot recording and voice & hardware problems. Repaired, reconfigured and tested equipment.• Resolved trouble tickets for voice, data, and hardware problems and ensured Service Agreements were met on a continual basis.• Performed personnel management on Octel voicemail systems and software upgrades.• Maintained campus wiring from main location to substations.• Installed and maintained Polycom and Tandberg Videoconferencing.

• Installed and maintained Intecom E switch, Octel Voicemail Systems 350.• Managed moves, adds and changes.• Coordinated all circuits being ordered, delivered, and installed.• Troubleshot trunks, T1, Fiber Optics.• Routine on-call/standby and resolved all major problems occurring during non- business.• Troubleshot recording and voice & hardware problems. Repaired, reconfigured and tested equipment.• Managed and removed users from branch recording systems for hires and terminations

Previously Intecom, Inc.

• Installed and maintained Intercom E switch, IBX S80, S80+. Troubleshot trunks, T1, Fiber Optics, ACD, Octel Voicemail systems.• Managed moves, adds & changes: phones, features, directory listings.• Resolved trouble tickets for voice, data, and hardware problems.• Performed personnel management on voicemail systems.• Maintained campus wiring.• Coordinated all circuits ordered, delivered and installed.• Routine on-call/standby and resolved major problems occurring during non-business hours for multiple sites such as; SJSU, Lockheed Martin, Cable & Wireless, Space Systems Loral and Electric Power Research Institute.